IT Technician Apprentice (iExel Education Trust)

IEXEL EDUCATION TRUST

West Yorkshire (BD1 5LL)

Closes in 30 days (Friday 17 October 2025 at 11:59pm)

Posted on 17 September 2025

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Summary

This is a developmental role. You will be responsible for gathering and recording evidence for your apprenticeship and attending any lessons, training sessions or assessments arranged by your training provider or Supervisor. To attend and complete an appropriate apprenticeship course on time and to a high standard.

Wage

£14,526.20 a year

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Salary - £14,526.20 - £23,492.04

Training course
Information communications technician (level 3)
Hours
Monday to Friday, 8.00am to 4.00pm. 37 hours a week, all year round.

37 hours a week

Start date

Wednesday 29 October 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Assist the Support Officer in the provision of high-quality customer technical support at the front line.
  • To assist the Systems Officer in the installation, configuration and maintenance of network and server systems.
  • To ensure that all end user IT equipment and software is well maintained and functioning properly and safely.
  • Installation of hardware/software as required.
  • Support the day-to-day arrangements for the collection and delivery of repairable items to suppliers.
  • To demonstrate and/or set up IT and AV equipment facilities for events.
  • Assist in the monitoring and replenishment of consumable items such as, printer cartridges, mice and keyboards.
  • Assist in the adherence of software license agreements.
  • Preparing user documentation to assist staff and students in the use of the system.
  • Support with monitoring the system for misuse and escalating findings as appropriate.
  • To support the enhancement and operation of a high-quality learning environment.
  • Update ICT equipment and maintain the asset register
  • Setting up new users and processing leavers in line with Trust policies
  • Undertake research to help solve ICT problems
  • Prepared to travel as and when necessary to different Trust sites for technical troubleshooting.

Where you'll work

One St James' Business Park
New Augustus Street
Bradford
West Yorkshire
BD1 5LL

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

ESTIO TRAINING LIMITED

Training course

Information communications technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
  • Identify and scope the best solution informed by the system data associated with the task
  • Test and evaluate the system's performance and compliance with customer requirements.
  • Escalate non routine problems in line with procedures
  • Use basic scripting to execute the relevant tasks for example PowerShell, Linux
  • Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
  • Apply the necessary security, in line with access and/or encryption requirements
  • Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
  • Test and evaluate network environments
  • Monitor performance and usage of a network
  • Deploy applications on a network
  • Set up storage and data access for staff
  • Apply necessary security measures, in line with access requirements to a network
  • Carry out routine maintenance across network systems, ensuring organisational compliance
  • Monitor network-related workloads including DNS and firewalls
  • Install or undertake basic upgrades, either physically or remotely
  • Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
  • Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
  • Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
  • Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Training schedule

This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

More training information

Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.

Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.

Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:

  • Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage.
  • Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components.
  • Prioritise systems support tasks and monitor and maintaining system performance.
  • Maintain regulatory, legal and professional standards.
  • Support the information systems needs for your business.

Requirements

Essential qualifications

GCSE in:

5 GCSE's including English and Maths (grade (A*-C/9-4 or equivalent))

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • IT skills
  • Organisation skills
  • Problem solving skills
  • Team working
  • Microsoft Office packages
  • Able to prioritise tasks
  • Able to meet deadlines
  • Customer service skills
  • Calm professional manner
  • Approachable
  • Reliable and trustworthy
  • Self motivated
  • Flexible approach to work
  • Able to work independently
  • Willingness to learn

Other requirements

• Ability to install and maintain IT hardware/software. • Ability to enter/retrieve data accurately. • Knowledge of safe IT practices (data protection, GDPR, confidentiality). • Ability to demonstrate/set up IT and AV equipment. • Good level of Maths and English (written and verbal). • Values aligned with the Trust: Honesty, Respect, Integrity, Inclusiveness, Growth. • Prepared to travel between Trust sites when required.

About this employer

Multi Academy Trust with three schools. The Technician will be employed directly with the trust but will move around the three schools.

Company benefits

West Yorkshire Pension Scheme.

After this apprenticeship

The opportunity may offer a permanent role upon completion of the apprenticeship depending on availability and performance.

Ask a question

The contact for this apprenticeship is:

ESTIO TRAINING LIMITED

Raymond Duke

RaymondDuke@bpp.com

01133500333

The reference code for this apprenticeship is VAC1000342632.

Apply now

Closes in 30 days (Friday 17 October 2025 at 11:59pm)

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