IT Apprenticeship
IVY LEARNING TRUST
Enfield (EN2 0SP)
Closes in 18 days (Monday 6 October 2025)
Posted on 17 September 2025
Contents
Summary
Are you passionate about technology and ready to take the first step into a rewarding IT career? Ivy Learning Trust is offering an exciting opportunity for a committed and enthusiastic individual to join the team at Enfield County School as a Level 3 IT Apprentice.
- Wage
-
£16,000 a year
- Training course
- Information communications technician (level 3)
- Hours
-
Monday to Friday, 8:00am - 4:00pm (including a 1-hour lunch break).
40 hours a week
- Start date
-
Monday 13 October 2025
- Duration
-
1 year 3 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Maintain and update a comprehensive database of all IT support and fault requests, ensuring accurate records and, with guidance, prioritising tasks based on urgency and impact.
- Respond promptly to faults and issues raised through the IT helpdesk system, providing first-line support.
- Assist staff and pupils with technical issues related to IT hardware, software, and cloud-based applications, delivering clear and effective support.
- Liaise with external suppliers, service providers, or technical support teams as needed to resolve complex IT issues.
- Support and maintain a variety of hardware including PCs, laptops, tablets, printers, copiers, interactive whiteboards/panels, and sound systems.
- Assist with the installation, configuration, and troubleshooting of IT equipment and software to ensure smooth day-to-day operations.
- Follow IT policies and procedures to maintain security, confidentiality, and best practice in all support activities.
- Contribute to continuous improvement of IT support services by reporting recurring issues and suggesting potential solutions.
Where you'll work
Ivy Learning Trust Ivy Cottage Rosemary Avenue
Enfield
EN2 0SP
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
BALTIC TRAINING SERVICES LIMITED
Training course
Information communications technician (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
- Identify and scope the best solution informed by the system data associated with the task
- Test and evaluate the system's performance and compliance with customer requirements.
- Escalate non routine problems in line with procedures
- Use basic scripting to execute the relevant tasks for example PowerShell, Linux
- Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
- Apply the necessary security, in line with access and/or encryption requirements
- Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
- Test and evaluate network environments
- Monitor performance and usage of a network
- Deploy applications on a network
- Set up storage and data access for staff
- Apply necessary security measures, in line with access requirements to a network
- Carry out routine maintenance across network systems, ensuring organisational compliance
- Monitor network-related workloads including DNS and firewalls
- Install or undertake basic upgrades, either physically or remotely
- Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
- Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
- Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
- Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Training schedule
You’ll get hands-on experience in all areas of technical support, from configuring devices to supporting with software, optimising performance and setting up virtual environments. With our unique curriculum and one-to-one support, you’ll accelerate your skills and get the qualification and confidence you need to thrive in IT.
You’ll be based full time with an employer and will quickly become an important part of the team. Our training is 100% online, including real-time classes with our expert trainers and self-paced courses created by industry specialists.
Requirements
Essential qualifications
GCSE in:
- English (grade 5)
- Maths (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Analytical skills
Other requirements
Passing a Disclosure and Barring Service (DBS) check.
About this employer
Ivy Learning Trust is a family of 17 primary schools in Enfield and Hertfordshire. They are a non-profit organisation dedicated to providing a great education for children in a warm, welcoming environment, inspiring them to develop a lifelong love of learning.
https://ivylearningtrust.org/ (opens in new tab)
Company benefits
Paid Christmas close-down period. Flexible working opportunities (where appropriate). Access to an Occupational Health service. Cycle to Work scheme. Enrolment into a pension scheme. Employee Assistance Programme (EAP).
After this apprenticeship
This apprenticeship programme will provide you with everything you need to launch and develop your career in IT support. Afterwards, we’ll support you to take the next steps, including further training and progression onto a Level 4 qualification.
Ask a question
The contact for this apprenticeship is:
BALTIC TRAINING SERVICES LIMITED
Megan Bell
megan.bell@balticapprenticeships.com
The reference code for this apprenticeship is VAC1000342623.
Apply now
Closes in 18 days (Monday 6 October 2025)
Sign in with your GOV.UK One Login to apply.
After signing in, you’ll apply for this apprenticeship on the company's website.