Customer Service Apprentice
Linthorpe Pharmacy
High Force Road (TS2 1RH)
Closes on Monday 17 November 2025
Posted on 17 September 2025
Contents
Summary
Northern Skills are recruiting on behalf of Linthorpe Pharmacy who are looking for a hardworking, motivated and enthusiastic candidate to join their team. During the course of this apprenticeship, you will be learning the role of a customer service practitioner while also gaining a qualification.
- Wage
-
£14,722.50 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Customer service practitioner (level 2)
- Hours
-
Monday - Friday, shifts to be confirmed.
37 hours 30 minutes a week
- Start date
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Monday 1 December 2025
- Duration
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1 year
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Dispensing Medications:
Accurately fill prescriptions based on instructions provided by pharmacists or healthcare providers.
Labelling and Packaging:
Ensure all medications are correctly labelled with patient details, dosage instructions, and relevant warnings.
Inventory Management:
Assist with ordering, receiving, and stocking medications and supplies. Monitor expiration dates and ensure proper storage conditions.
Customer Interaction:
Engage with patients to answer basic questions about medications, provide usage guidance, offer advice and product knowledge to customers and dealing with customer conflict and challenges in the role.
Administrative Tasks:
Maintain patient records, process insurance claims, and manage financial transactions related to prescriptions.
Assisting Pharmacists:
Support pharmacists with various tasks to ensure smooth and efficient dispensary operations learning the importance of working within the broader team.
Regulations and Legislation:
Adhering to guidelines, regulations and legislation that is critical to meeting business standards.
Where you'll work
Unit 2C Cadcam Centre
High Force Road
TS2 1RH
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
MIDDLESBROUGH COLLEGE
Training course
Customer service practitioner (level 2)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
Training schedule
- Day release at Middlesbrough College
- Customer Service Practitioner Level 2
- Functional Skills in English and maths if required
Requirements
Essential qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
About this employer
We provide a full range of NHS and private pharmacy services including one off and repeat prescriptions, private prescriptions and more. We want to make ordering your prescription as easy as possible. All you need to do is to nominate Linthorpe Pharmacy and we can sort the rest out from there. We offer a number of bespoke services for certain conditions.
After this apprenticeship
Depending on the circumstances of the business, upon completion of the apprenticeship programme, there could be a potential position of employment available.
Ask a question
The contact for this apprenticeship is:
MIDDLESBROUGH COLLEGE
The reference code for this apprenticeship is VAC1000342614.
Apply now
Closes on Monday 17 November 2025
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