Customer Service Apprentice

COUNTY BUILDING SUPPLIES (HOLDINGS) LTD

Worcester (WR2 4AY)

Closes in 12 days (Tuesday 30 September 2025 at 11:59pm)

Posted on 17 September 2025

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Summary

Opportunity for the right candidate to develop a career within an independent builders' merchants in a fast-paced, friendly environment, where they can develop product knowledge and sales techniques.

Wage

£16,328 a year

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Training course
Customer service practitioner (level 2)
Hours
Between working hours of Monday - Friday 07:30 - 17:00 and Saturday 08:00 - 12:00.

40 hours a week

Start date

Wednesday 1 October 2025

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Serving customers
  • Processing orders
  • Taking payments
  • Picking/loading and unloading building materials
  • General warehouse operations
  • Adhering to health and safety procedures
  • Potential to train as fork lift truck driver
  • Develop over the course of the apprenticeship to cover the full range of knowledge, skills and behaviours in the apprenticeship standard

Where you'll work

Unit 10
Weir Lane
Worcester
WR2 4AY

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

HEART OF WORCESTERSHIRE COLLEGE

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

This is a work based delivery model with visits from a Learning Skills Development Officer (LSDO).

Requirements

Essential qualifications

GCSE in:

Maths and English (grade 2)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Customer care skills
  • Number skills
  • Logical
  • Team working
  • Initiative
  • Non judgemental
  • Physical fitness

About this employer

Customer service is our number one priority. Our friendly, knowledgeable staff have a driving emphasis on customer service and can offer advice on our great range of building and renovation products. We’re always happy to help! We are the real one-stop shopping destination, with all the tools you need for your renovation and building supplies!

After this apprenticeship

On successful completion of the apprenticeship, the successful candidate could progress to roles including yard/warehouse assistant, sales assistant and ideally ultimately a trainee branch manager.

Ask a question

The contact for this apprenticeship is:

HEART OF WORCESTERSHIRE COLLEGE

Erica Swingell

eswingell@howcollege.ac.uk

The reference code for this apprenticeship is VAC1000342613.

Apply now

Closes in 12 days (Tuesday 30 September 2025 at 11:59pm)

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