Care Administration Apprentice
5 CARE SERVICES LIMITED
WEST MIDLANDS (WS2 8HB)
Closes on Thursday 30 October 2025
Posted on 17 September 2025
Contents
Summary
As a Care Administrator, you’ll be the heart of our office operations - ensuring the smooth day-to-day running of the service while offering a warm, professional welcome to colleagues, service users, and their families.
- Wage
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£14,722.50 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Business administrator (level 3)
- Hours
-
Monday - Friday 9am - 5pm
37 hours 30 minutes a week
- Start date
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Saturday 1 November 2025
- Duration
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1 year 6 months
- Positions available
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4
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
As a Care Administrator, you’ll be the heart of our office operations - ensuring the smooth day-to-day running of the service while offering a warm, professional welcome to colleagues, service users, and their families.
This is not just an office role: it’s about providing reassurance, empathy, and clarity at moments that matter. Whether you’re answering a call from a family member, arranging care schedules, or supporting your colleagues, your compassion and attention to detail will make a real difference.
The role also includes taking part in our shared on-call rota (around 7 times per month). This is divided fairly across the team, with full training and support provided.
Key Responsibilities:
- Managing the day-to-day running of the office in a calm, organised manner
- Acting as a first point of contact for service users and families, showing empathy, professionalism, and patience
- Handling calls and correspondence with courtesy, ensuring queries are managed effectively
- Maintaining accurate records, databases, and files with strict attention to confidentiality
- Preparing reports, documents, and assessments as needed
- Coordinating schedules, meetings, and appointments to keep the service running smoothly
- Providing flexible admin support to colleagues across the organisation
Where you'll work
THE ENTERPRISE HUB
34 GREEN LANE
WALSALL
WEST MIDLANDS
WS2 8HB
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
P.T.P. TRAINING LIMITED
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
- Business Administration Level 3 Standard
- Relevant workplace training
- Functional Skills if required
Requirements
Desirable qualifications
GCSE in:
- English (grade 4 and above)
- Math's (grade 4 and above)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Logical
- Team working
- Initiative
- Non judgemental
- Patience
Other requirements
Candidates will need to hold a driving licence and have access to their own car, as they are required to travel for assessments.
About this employer
We’re a dedicated care provider with a passion for supporting people to live fulfilling lives. Behind the scenes, our office team plays a vital role in keeping everything running smoothly - from coordinating care to maintaining accurate records. Now, we’re looking for a proactive, caring, and organised Care Administrator to join our team.
https://5careservices.co.uk/ (opens in new tab)
Company benefits
• Be part of a supportive, values-driven team. • Develop your skills in a busy, rewarding sector. • Fairly shared on-call duties with full training support. • The chance to make a difference to people’s lives.
After this apprenticeship
To be decided upon completion of qualification.
Ask a question
The contact for this apprenticeship is:
P.T.P. TRAINING LIMITED
PTP Recruits
ptprecruits@ptp-training.co.uk
01922651100
The reference code for this apprenticeship is VAC1000342573.
Apply now
Closes on Thursday 30 October 2025
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