Apprentice IT Support Technician
TYNE COAST ACADEMY TRUST
Sunderland (SR6 8LG)
Closes on Friday 24 October 2025
Posted on 17 September 2025
Contents
Summary
Provide first-line IT support to TCAT schools for all aspects of IT infrastructure, including networking, server hardware, and software, resolving support issues with guidance from team members and skills learnt from the apprenticeship and on-the-job training.
- Wage
-
£14,722.50 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Information communications technician (level 3)
- Hours
-
Monday to Friday. Working hours are 8.30 am - 4.00 pm.
37 hours 30 minutes a week
- Start date
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Monday 3 November 2025
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Provision of an IT helpdesk support service to schools.
- Provide hardware support services to meet school requirements including installing, upgrading, maintaining and supporting IT hardware.
- Support school and central team staff and pupils with the use of IT equipment and software.
- Undertake IT equipment repairs.
- Install computer software as required.
- Provide support for in-school events requiring IT equipment/support, including assemblies, visiting speakers, parents' evenings, etc.
- Complete any ad hoc project work, as required.
- Attend and fully complete education courses and assessments that are part of the apprenticeship programme.
- The post holder may be required to perform duties other than those given in the job description for the post. The duties and responsibilities attached to posts may vary from time to time without changing the general character of the duties or the level of responsibility entailed.
Where you'll work
Monkwearmouth Academy
Torver Crescent
Sunderland
SR6 8LG
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
PRIMARY GOAL LTD
Training course
Information communications technician (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
- Identify and scope the best solution informed by the system data associated with the task
- Test and evaluate the system's performance and compliance with customer requirements.
- Escalate non routine problems in line with procedures
- Use basic scripting to execute the relevant tasks for example PowerShell, Linux
- Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
- Apply the necessary security, in line with access and/or encryption requirements
- Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
- Test and evaluate network environments
- Monitor performance and usage of a network
- Deploy applications on a network
- Set up storage and data access for staff
- Apply necessary security measures, in line with access requirements to a network
- Carry out routine maintenance across network systems, ensuring organisational compliance
- Monitor network-related workloads including DNS and firewalls
- Install or undertake basic upgrades, either physically or remotely
- Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
- Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
- Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
- Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Training schedule
Requirements
Essential qualifications
GCSE in:
- English (grade 4)
- Maths (grade 4)
Desirable qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Number skills
- Team working
- Initiative
- Patience
Other requirements
DBS checks required. The successful candidate will need to complete the school’s application form under the safer recruitment requirements.
About this employer
We work with schools who share our desire to deliver outstanding academic and vocational opportunities, and support them through expertise and our high profile within the region’s education landscape. We progress the development of high-quality teaching and learning, develop curriculums that meet the needs of businesses and students, and work in partnership with the region’s communities, agencies and employers.
After this apprenticeship
This is a great opportunity for you to develop skills that will enhance your networking career. On passing your Primary Goal apprenticeship, you will gain professional recognition for the Register of IT Technician (RITTech). We also offer a progressive step in some cases, onto our Level 4 Network Engineer apprenticeship programme.
Ask a question
The contact for this apprenticeship is:
PRIMARY GOAL LTD
Isha Amin-Patel
Isha.Amin-Patel@primarygoal.ac.uk
The reference code for this apprenticeship is VAC1000342564.
Apply now
Closes on Friday 24 October 2025
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