Insurance Account Handler Apprentice
MWASR
Hertfordshire (CM21 9JX)
Closes on Saturday 1 November 2025
Posted on 22 September 2025
Contents
Summary
Would you like the opportunity to earn a Level 3 Business Admin apprenticeship while working for a UK-based insurance brokerage firm? You will be an integral part of our team dealing with the day-to-day duties of the business, managing our clients' insurance policies. If this is something that excites you, then Apply Today!
- Wage
-
Competitive
Competitive wage offered
- Training course
- Business administrator (level 3)
- Hours
-
Monday - Friday, 9.00am - 5.00pm.
Hours can be flexible as is the location.
40 hours a week
- Start date
-
Sunday 2 November 2025
- Duration
-
1 year
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Managing existing client’s insurance policies
- New Business, mid-term adjustments and renewal enquiries
- Liaison with insurers
- Liaison with third party providers
- Online premium payment plan management
- Dealing with client claims enquiries
- Managing daily workload
- Administer premium payment receipts
- Assist with the reconciliation of insurer accounts
- Assist with preparation of renewal documentation
- Preparing outgoing communications with clients
- Client database management
- Incoming and outgoing telephone calls
Where you'll work
Allen House Business Centre
The Maltings Station Road Sawbridgeworth
Hertfordshire
CM21 9JX
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
PERFORMANCE LEARNING GROUP LTD
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
- All of your training will be completed within the workplace. You will be working towards the Level 3 Business Administrator Apprenticeship
- Training will all be delivered within the workplace, with a trainer visiting you on a 4 - 6 - week basis
- You will also have the opportunity to work towards your Functional Skills in maths and English if you do not have the GCSEs or equivalent
Requirements
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- Attention to detail
- Organisation skills
- Team working
- Proactive attitude
- Ability to use initiative
- Interpersonal skills
- Insurance Broking
- Financial Services Background
Other requirements
Skills and Experience: • Experience in using Acturis Software would be great • Background in Insurance Broking or Financial Services is ideal but not essential • Excellent communication and interpersonal skills • Proactive attitude, with the ability to use initiative
About this employer
MWA Special Risks is a UK-based insurance brokerage firm offering global solutions to clients worldwide. Operating as a regulated entity and invests in technology, people, identity & acquisitions to continue to evolve and support our clients in the most professional and beneficial way possible. As a member of the Willis Towers Watson Networks, we have access to the widest range of insurance markets and providers.
After this apprenticeship
- Natural Progression from this can be a Level 4 apprenticeship. There are many sector-specific Level 4 apprenticeships available depending on your job role
Ask a question
The contact for this apprenticeship is:
PERFORMANCE LEARNING GROUP LTD
Camilla Giorchino
camilla@plgrp.co.uk
07949 505939
The reference code for this apprenticeship is VAC1000342510.
Apply now
Closes on Saturday 1 November 2025
Sign in with your GOV.UK One Login to apply.