Kia Service/Parts Advisor Apprentice - Burton
B R D RETAIL LIMITED
BURTON ON TRENT (DE14 3JZ)
Closes in 14 days (Wednesday 1 October 2025 at 11:59pm)
Posted on 16 September 2025
Contents
Summary
All Kia Apprenticeships are nationally recognised. In addition, apprentices will be provided with the opportunity to achieve additional recognised qualifications that support apprentices' career development, allowing them to be recognised and accredited Kia Dealer employees. With industry-leading success rates, now is a great time to join us!
- Wage
-
£15,704 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Customer service specialist (level 3)
- Hours
-
Monday - Friday, full-time and may require the occasional weekend work where required. Working hours TBC.
40 hours a week
- Start date
-
Thursday 2 October 2025
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
The Kia Combined Service and Parts apprenticeship programme will support the apprentice to gain the knowledge and skills needed to become a fully qualified and accredited Kia service and parts advisor.
Once qualified, they will be responsible for:
- Customer contact and experience
- Taking customer bookings and scheduling services and repairs
- Communicating the customer's work and faults to the vehicle technicians
- Handling customer complaints
- Advice and guidance for vehicle care and warranty retention and warranty claims
- Taking orders from customers, both face-to-face and over the phone
- Maintaining an ordered stock room and finding parts from stock
- Raising invoices
- Advise on accessories and modifications
- Warranty claims and returns
Where you'll work
NINTH AVENUE
BURTON ON TRENT
DE14 3JZ
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
SKILLNET LIMITED
Training course
Customer service specialist (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Business focused service delivery: Demonstrate a continuous improvement and future focussed approach to customer service delivery including decision making and providing recommendations or advice
- Business focused service delivery: Resolve complex issues by being able to choose from and successfully apply a wide range of approaches
- Business focused service delivery: Find solutions that meet your organisations needs as well as the customer requirements
- Providing a positive customer experience: Through advanced questioning, listening and summarising negotiate mutually beneficial outcomes
- Providing a positive customer experience: Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy
- Providing a positive customer experience: Use clear explanations, provide options and solutions to influence and help customers make choices and agree next steps
- Providing a positive customer experience: Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction
- Providing a positive customer experience: Demonstrate a cost conscious mind-set when meeting customer and the business needs
- Providing a positive customer experience: Identifying where highs and lows of the customer journey produce a range of emotions in the customer
- Providing a positive customer experience: Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format
- Working with customers/customer insights: Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon it
- Working with customers/customer insights: Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service
- Customer Service performance: Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome
- Customer Service performance: When managing referrals or escalations take into account historical interactions and challenges to determine next steps
- Service Improvement: Analyse the end to end service experience, seeking input from others where required, supporting development of solutions
- Service Improvement: Make recommendations based on your findings to enable improvement
- Service Improvement: Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations and industry best practice
Training schedule
Working towards a Level 3 Customer Service Specialist Apprenticeship Standard, including Functional Skills if required.
As part of the apprenticeship training, apprentices will complete 8 blocks of learning covering the following subjects:
- Professional development
- Delivering a quality business-focused service
- Teamwork
- Cultural and environmental awareness
- Communication and influencing skills
- Delivering customer excellence
- Handling customer complaints
- Inventory and stock management
- Receiving and processing payments
More training information
- Apprentices will attend block training (Monday-Wednesday) at the state-of-the-art Kia Academy in Derby
- Hotel accommodation is provided to apprentices travelling to Derby, and the cost is funded by the employer. Meaning apprentices will not be required to cover the costs of travel or accommodation during their stay
Requirements
Desirable qualifications
GCSE in:
- English (grade 4 or C and above)
- Maths (grade 4 or C and above)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Team working
About this employer
At Burton Kia we take care of car owners and their Kia cars in Burton-on-Trent, Staffordshire and everywhere in the surrounding area. We believe in making car ownership a simple, convenient and happy experience. We specialise in new and used Kia cars and we know how important it is that your car reflects your personality in addition to being perfectly suited to your lifestyle. All our cars are independently inspected and certified, which means we can deliver tested and approved Kia cars on the same day. We have a vast selection of Kia models to suit every need and budget such as the Picanto, Ceed and Sportage.. We also have an extensive amount of knowledge and experience on all our used cars. We believe that choosing your ideal car should be an easy and enjoyable process, so our sales team give you space to explore the range but will always be available to offer advice and assistance should you need it. Our aim is to provide an elevated level of customer care and service.
After this apprenticeship
- Upon completion apprentices will be eligible to apply for supervisor and/or sales senior roles within the dealership
Ask a question
The contact for this apprenticeship is:
SKILLNET LIMITED
Belinda Macdonald
recruitment@skillnet.org.uk
The reference code for this apprenticeship is VAC1000342377.
Apply now
Closes in 14 days (Wednesday 1 October 2025 at 11:59pm)
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