Customer Service Advisor Apprentice

GIOMANI DESIGNS LTD

TIPTON (DY4 9AQ)

Closes in 11 days (Sunday 28 September 2025 at 11:59pm)

Posted on 16 September 2025

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Summary

All Customer Service related duties Working on on-line systems picking up customer orders. Processing orders on system sales on items digital on-line chat sales/ Customer enquiries .Talking to customers with product knowledge dealing with enquiries for existing customers checking delivery dates and items available. Processing Returns and reviews

Wage

£15,704 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

£7.55 per hour- This may be increased throughout the Apprenticeship depending on individual performance

Training course
Customer service practitioner (level 2)
Hours
Monday- Friday 9.00am-5.45pm 40 hour week 45 minutes Lunch Break Starting hourly rate- £7.55 per hour

40 hours a week

Start date

Monday 29 September 2025

Duration

1 year

Positions available

3

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Dealing with all customer relates enquiries
  • Working on on-line systems
  • Picking up customer orders on system
  • Processing orders on system
  • Sales on items via digital on-line chat
  • Dealing with Customer queries
  • Talking to customers on the Telephone giving product knowledge and availability on items
  • Dealing and processing returns and refunds
  • Dealaing with enquiries from existing customers with delivery information 
  • Processing customer reviews on items/products

Where you'll work

THE REDMAN FISHER BUILDING
BEAN ROAD
TIPTON
DY4 9AQ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

STAFF SELECT LTD

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

  • In-house training
  • No college day release required

More training information

  • In-house training
  • Coach visit monthly

Requirements

Essential qualifications

GCSE in:

Maths and English (grade GCSE - grades 3,4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Number skills
  • Analytical skills
  • Logical
  • Team working
  • Initiative
  • Non judgemental
  • Patience

Other requirements

Must have a good level of english Competent with use of IT/ Computer Must have a clear and well spoken manner and tone and be confident to communicate on the telephone

About this employer

Giomani Designs are a very established and professional manufacturer in leather beds and outdoor rattan furniture, home furnishings and accessories. Cox & Cox products.

After this apprenticeship

  • May be a permanant opportunities with the business depending on availability and performance

Ask a question

The contact for this apprenticeship is:

STAFF SELECT LTD

Carolyn Marson

carolyn.marson@novatraining.co.uk

07534486764

The reference code for this apprenticeship is VAC1000342371.

Apply now

Closes in 11 days (Sunday 28 September 2025 at 11:59pm)

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