Business Administration Apprentice
CAREER DEVELOPMENT INSTITUTE
STOURBRIDGE (DY8 1PH)
Closes in 9 days (Thursday 2 October 2025 at 11:59pm)
Posted on 23 September 2025
Contents
Summary
You will support the daily operations of the business by performing a range of administrative and customer service duties. This hands-on role provides excellent experience and development in key business functions
- Wage
-
£16,000 a year
- Training course
- Business administrator (level 3)
- Hours
-
Monday - Friday, 9.00am - 5.00pm
37 hours 30 minutes a week
- Start date
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Sunday 5 October 2025
- Duration
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1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Key accountabilities:
- Provide general administrative support to the team, including filing, photocopying, scanning, and data input
- Maintain and update records, systems, and spreadsheets to ensure accurate information is stored and accessible
- Respond to phone and email enquiries in a professional and timely manner
- Support meeting arrangements, including booking rooms and coordinating online meetings
- Help organise and maintain office supplies and stationery
- Assist with incoming and outgoing post and deliveries
- Undertake project support tasks and basic research as directed
- Collaborate closely with colleagues to ensure seamless communication and effective service delivery
- Maintain confidentiality and follow GDPR and data protection protocols
- Engage fully with training, reviews, and off-the-job learning required as part of the apprenticeship programme
Where you'll work
COPTHALL HOUSE
1 NEW ROAD
STOURBRIDGE
DY8 1PH
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
HALESOWEN COLLEGE
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
- The apprentice will attend an online lesson once per month to work towards the Business Administrator Level 3 Standard
- In addition, the apprentice will be allocated with an assessor who will visit them within the workplace once every 6-8 weeks
Requirements
Essential qualifications
GCSE in:
- English (grade C/4)
- Maths (grade C/4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Administrative skills
- Team working
About this employer
The Career Development Institute (CDI) is the UK’s professional body for the career development sector with around 5,000 members. Our purpose is to set standards, advocate for and promote high quality career development for all. Our members help people define their career goals, identify their strengths and development needs, The CDI provides a wide range of services to our members including a comprehensive programme of continuous professional development (CPD), ranging from events and training courses, to webinars, masterclasses, one-day courses and networking activities. We also play a key role in the development and recognition of standards, including supporting work on the Higher Apprenticeship: Career Development Professional, undertaking research to identify ways to improve the experience of learners wishing to join the profession and contributing to policy discussions related to career development. We are committed to enabling everyone working at the CDI, in the profession and among clients to thrive. We therefore encourage diversity within the sector and would particularly welcome applications from individuals from under-represented communities – see ‘Working for the CDI’ at the end of this advert for more details along with the benefits we offer.
Company benefits
25 days holiday plus bank holidays and 3 days discretionary days between Christmas and New Year. Pension with 3% employer contributions. Employee Assistance Programme. Eye test vouchers that include a contribution towards glasses if required.
After this apprenticeship
- There is potentially a permanent position available for the right candidate, on completion of the apprenticeship
Ask a question
The contact for this apprenticeship is:
HALESOWEN COLLEGE
Deborah Maley
dmaley@halesowen.ac.uk
01216027777
The reference code for this apprenticeship is VAC1000342329.
Apply now
Closes in 9 days (Thursday 2 October 2025 at 11:59pm)
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