Business Administration Apprentice
STONEHEALTH LTD
Dursley (GL11 5DQ)
Closes in 14 days (Tuesday 7 October 2025 at 11:59pm)
Posted on 22 September 2025
Contents
Summary
The role will involve learning and assisting in all areas of the office department, the ideal candidate will be a flexible worker with a can-do attitude towards the role. The key function is to assist our existing office team with the day-to-day sales enquiries and administrative processes of the business.
- Wage
-
£14,722.50 to £23,809.50, depending on your age
National Minimum Wage
- Training course
- Business administrator (level 3)
- Hours
-
Monday- Friday 8.30am- 5pm
37 hours 30 minutes a week
- Start date
-
Monday 17 November 2025
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Management and distribution of incoming post
- Answering incoming calls and emails
- Responding to sales enquiries
- Assisting with customer service calls
- Outbound calls to engage with customers for sales and servicing.
- Organising site visits and servicing of equipment
- Processing sales orders and transport
- Raising sales invoices and customer statements
- Processing Pro formas and Invoices for new equipment
- Providing support to new customers, liaising with them to arrange delivery and training on new equipment
- Greeting any visitors to the offices in a professional manner
- Assisting with the implementation of a new CRM, MRP and Accounts system
- Maintaining the office filing/archiving system in both hard and electronic format
Where you'll work
Unit G4-G5
Draycott Business Park, Cam
Dursley
GL11 5DQ
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
SOUTH GLOUCESTERSHIRE AND STROUD COLLEGE
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
- SGS has elected to deliver the on-programme learning using the Level 3 Diploma for the Business Administrator
- Alongside this, the apprentice will complete the Business Administration Level 3 Standard which is assessed by a range of methods to meet all the knowledge, skills and behaviours
- Evidence will be collated within a portfolio of evidence
- To achieve the full Level 3, all units of the Diploma must be passed, meeting the assessment criteria
- College attendance for the delivery of the Diploma is mandatory for all apprentices and is delivered as a block delivery SGS College
- The apprentice will also be supported with regular visits to the workplace from their tutor/assessor
Requirements
Essential qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
About this employer
Stonehealth Ltd are a UK based, family owned company offering products and consultancy for sensitive stonework restoration and conservation. Stonehealth was founded by Brian Crowe in the 1980s as a supplier to the building, conservation and restoration trades with ethical and reliable products. We not only manufacture Machinery and products but also support architects, surveyors, conservation officers and other specifiers with trials, testing, feasibility studies and CPD presentations in order to promote the use of sensitive cleaning methods. Our systems have been used on many notable buildings such as Westminster Abbey, Harrods store, Oxford/Cambridge University and the Tower of London. We manufacture and supply stone and masonry cleaning products and machinery to building restoration contractors in the UK and Internationally. The DOFF Super-Heated water system removes most paints and other coatings and biological growth without the need to use harsh chemicals. The TORC Swirling-Vortex system is hugely effective in removing carbon deposits, limescale, cementitious and lime-based paints. We offer support to our contractors through training in the safe use of our systems and we provide guidance and advice for specific cleaning projects. We also supply a wide range of other effective stone cleaning and repair products including ‘safe to use’ chemicals. For example our Cleanfilm product is used for internal cleaning without the use of water and we also offer stone and brick repair materials and poultices for stain removal etc.
Company benefits
24 days holiday plus bank holidays Pension scheme Optional Healthcare scheme.
After this apprenticeship
- There are future prospects within the company to develop further
Ask a question
The contact for this apprenticeship is:
SOUTH GLOUCESTERSHIRE AND STROUD COLLEGE
Kirsten Toghill
kirsten.toghill@sgscol.ac.uk
The reference code for this apprenticeship is VAC1000342328.
Apply now
Closes in 14 days (Tuesday 7 October 2025 at 11:59pm)
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