Bakery Assistant Apprenticeship Level 2 - 24 hours per week

BAKEAWAY STAFFORDSHIRE LIMITED

Cannock (WS11 5DD)

Closes in 13 days (Tuesday 30 September 2025 at 11:59pm)

Posted on 16 September 2025

Print

Contents

Summary

We are looking for a friendly and reliable person to join our busy bakery café team. The role involves preparing food and drinks, serving customers with excellent service, and ensuring high standards of cleanliness and hygiene throughout the café. This is a great opportunity to gain valuable experience in a food and retail environment.

Wage

£9,422.40 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
09.30 - 13.30, Monday to Friday, with an additional 4 hours to be focussed on your learning and apprenticeship training.

24 hours a week

Start date

Wednesday 1 October 2025

Duration

1 year 2 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Preparing food and drinks in line with hygiene and safety standards
  • Serving customers at the counter and providing excellent customer service
  • Handling payments using the till and card machine
  • Assisting with stock rotation, restocking shelves, and checking deliveries
  • Maintaining cleanliness in the café, including wiping tables, sweeping, and mopping floors
  • Washing up and keeping kitchen/food prep areas tidy
  • Following food hygiene, health & safety, and allergen procedures
  • Supporting team members with daily tasks to ensure smooth café operations
  • Helping set up the café before opening and assisting with closing procedures

Where you'll work

195
Cannock Road
Chadsmoor
Cannock
WS11 5DD

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

JUNIPER TRAINING LIMITED

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

  • Customer Service Proctitioner Level 2
  • Delivered both onlien and face to face in the workplace 
  • Support with maths and English is required 

Requirements

Desirable qualifications

GCSE in:

maths & English (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Number skills
  • Logical
  • Team working
  • Creative
  • Initiative
  • Patience

About this employer

Local Bakery/takeaway offering delicious options for breakfast and lunch. We pride ourselves of excellent service, food and customer experience.

After this apprenticeship

Possible full time role within the business is the postion is available.

Ask a question

The contact for this apprenticeship is:

JUNIPER TRAINING LIMITED

Paul Nightingale

paul.nightingale@junipertraining.co.uk

07395789959

The reference code for this apprenticeship is VAC1000342308.

Apply now

Closes in 13 days (Tuesday 30 September 2025 at 11:59pm)

Sign in with your GOV.UK One Login to apply.