Apprentice Pharmacy Services Assistant

Care Services Pharmacy

Birmingham (B8 1BY)

Closes in 15 days (Wednesday 1 October 2025 at 11:59pm)

Posted on 16 September 2025

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Summary

This is a great opportunity for someone who is keen to get into pharmaceutical industry. As an Apprentice Pharmacy Assistant, you will learn to be the first point of contact for our customers, whether or not they need healthcare advice as well as prescription dispensing, we will train you to provide the excellent customer service that we offer.

Wage

£15,704 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Training course
Pharmacy services assistant (level 2)
Hours
Apprenticeship hours: Monday - Friday, 9.00am - 6.00pm, with 1-hour lunch.

40 hours a week

Start date

Monday 6 October 2025

Duration

1 year 3 months

Positions available

2

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • You will also be trained to order and label medication and manage and rotate stock levels
  • You will be supported in learning how to deal with customer prescriptions accurately
  • We will also train you to understand about patient confidentiality and data protection which are especially important when dealing with operational queries with GP’s
  • Patient care is at the heart of all our training, and so this role is quite a responsibility
  • You will be working as part of our team
  • Don’t worry, we will give you plenty of training and support to help you complete your apprenticeship, ready for your next challenge

Where you'll work

Unit 1A
154 Bordesley Green Road
Bordesley Green
Birmingham
B8 1BY

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

BIRMINGHAM METROPOLITAN COLLEGE

Training course

Pharmacy services assistant (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • receive and log prescriptions
  • assemble prescribed items, undertake an in-process accuracy check and issue prescribed items
  • work according to legislative requirements, and organisational policies
  • order, receive, maintain and issue pharmaceutical stock
  • provide appropriate advice when authorised on supplied medicines and products, their storage and disposal
  • work within the parameters of Standard Operating Procedures (SOPs) of the pharmacy
  • act in accordance with systems and organisational governance
  • recognise and act within the pharmacy regulatory, legal and ethical standards
  • support the team in the development of others
  • maintain and further develop your own skills and knowledge through development activities; maintain evidence of your personal development and actively prepare for and participate in appraisal
  • communicate effectively with the public, carers and other health and social care professionals using a range of techniques to determine their needs, and keep information confidential
  • handle information (record, report and store information) related to individuals and/or patients in line with local and national policies
  • use pharmacy IT systems and other IT resources according to legislative requirements and organisational policies
  • demonstrate person centred care and support within a pharmacy setting
  • make pharmacy patients and patient safety your first concern
  • use judgement and refer service user as appropriate to another member of the team, GP, healthcare worker, manufacturer etc
  • maintain the interests of patients and the health of the public
  • promote and advocate equality, diversity and inclusion
  • promote healthy lifestyles to customers
  • work safely within the parameters of your role using Standard Operating Procedures
  • apply policies which relate to health and safety at work
  • act appropriately in situations to prevent harm to yourself and others

Training schedule

  • After the completion of the apprenticeship, you will gain the Pharmacy Level 2 standard qualification
  • You will need to attend our Matthew Boulton Campus once per week to complete your college portfolio

Requirements

Desirable qualifications

GCSE in:

  • English (grade 4)
  • Maths (grade 4)
  • Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Number skills
  • Analytical skills
  • Logical
  • Team working
  • Creative
  • Initiative
  • Non judgemental
  • Patience

About this employer

WB HealthCare Services Pharmacy is a General Pharmaceutical Council registered online pharmacy, offering prescription medicines and specialist care services. They are a distance selling pharmacy operating from a purpose-built dispensary that is closed to the public. At WB Healthcare they provide specialist services to the care industry. Established in 2012 they have fast built a reputation as a high-quality service provider.

After this apprenticeship

  • Upon completion of your Level 2 you will be provided with the opportunity to progress on to a Level 3 Dispensing qualification and will be fully supported with your career options in the future. 

Ask a question

The contact for this apprenticeship is:

BIRMINGHAM METROPOLITAN COLLEGE

The BMet Recruitment Team

recruitment@bmet.ac.uk

0121 362 1122

The reference code for this apprenticeship is VAC1000342206.

Apply now

Closes in 15 days (Wednesday 1 October 2025 at 11:59pm)

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