Business Administration Apprentice
Universal Fire and Security
PLYMOUTH (PL6 7FH)
Closes on Saturday 18 October 2025
Posted on 16 September 2025
Contents
Summary
To build and maintain client relationships via phone and email, by overseeing the smooth delivery of completed works. Coordinate engineers' diaries and ensure they have the tools needed to complete works carried out. The role will evolve as the business delvelops and grows; you should enjoy learning new skills and taking on new responsibilities.
- Wage
-
£14,722.50 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Business administrator (level 3)
- Hours
-
Monday - Friday, 9.00am - 5.00pm
37 hours 30 minutes a week
- Start date
-
Monday 27 October 2025
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- To assist the Branch Manager and Engineer Supervisor with leading and maintaining a productive and engaged working environment in a small growing yet vibrant office
- You will have client communication responsibilities designed to maintain long-term relationships and keep clients appraised of the progress of their installations and maintenance
- Booking all maintenance and routine inspections with client and booking installations
- Coordinating Engineers diaries, ensuring optimal productivity
- Management of Fieldmotion, EMCS and updating and maintaining all client records
- Ordering equipment and replacement stock required by engineers to complete work
- Ordering equipment and replacement stock required by engineers to complete work
- Liaising with engineers to support with smooth running of works carried out
Where you'll work
UNIT 34 SISNA PARK
SISNA PARK ROAD
ESTOVER
PLYMOUTH
PL6 7FH
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
ACHIEVEMENT TRAINING LIMITED
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
You will receive specific on-the-job training from the employer in your workplace at Universal Fire & Security.
Off-the-job training will be delivered using weekly classroom sessions delivered at Achievement Training city centres location, or you will be work-based and will be given time in the working week to study towards the theory element of the programme.
You will be working towards:
- Level 3 Business Administration Apprenticeship Standard
- Apprentices without Level 2 English and maths (A*- C or 9 - 4 GSCE) will need to achieve this level before the end of their apprenticeship
Requirements
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Analytical skills
- Team working
- Initiative
About this employer
Universal Fire and Security are a Plymouth based company that install and maintain all forms of Fire Alarm, Intruder Alarm, Closed Circuit Television, Access Control, Fire Extinguishers, Disabled Refuge, Automatic Opening Vents, Automatic Gates and Barriers throughout Devon and Cornwall. They hold third party accreditation and work to the highest possible standards to ensure the delivery of their services leave their clients satisfied. Having been established in June 2001 with Directors with many more years of experience they are confident that whatever security problem there is, they have probably solved it already.
After this apprenticeship
- Business administration offers a broad range of skills that can be applied to many different sectors and so you would be able to transfer into a wide variety of roles such as accounting, payroll and HR
- With further training you could also specialise in an area like legal, financial or medical administration, or progress with training to become a supervisor or office manager
- Alternatively, you could train to become a personal assistant, working directly under an individual or manager and earning up to £50,000 a year
Ask a question
The contact for this apprenticeship is:
ACHIEVEMENT TRAINING LIMITED
David Kellier
davidkellier@achievementtraining.com
01752202264
The reference code for this apprenticeship is VAC1000342150.
Apply now
Closes on Saturday 18 October 2025
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