Business Administration Level 3 Apprenticeship
Sandwell College
Tipton (DY4 7LH)
Closes on Monday 20 October 2025
Posted on 15 September 2025
Contents
Summary
You will be providing technical and administrative support to the department, to ensure the smooth day to day running of specialist facilities and equipment. Booking in appointments with car mechanics.
- Wage
-
£15,704 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Business administrator (level 3)
- Hours
-
Monday - Friday, 9.00am - 6.00pm
40 hours a week
- Start date
-
Monday 3 November 2025
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
To provide technical and administrative support to the department to ensure the smooth day to day running of specialist facilities and equipment.
Duties include:
- Managing customer vehicles for services, MOTs, or repairs
- Advising customers on required work and associated costs
- Arranging vehicle collection and drop-off
- Providing escellent customer service and information to customers
- Organising bookings and assigning work to mechanics
- Ensuring spare parts, materials, and equipment are available
- Maintaining records of repair work to identify recurring issues
Where you'll work
Unit 7
Tinsley Street
Tipton
DY4 7LH
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
SANDWELL COLLEGE
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
Business Administrator Level 3 Apprenticeship Standard:
All learners will have a dedicated trainer/assessor who will plan learning and assessments with you. The assessment methods used will include the following:
- Observation and assessment in the workplace
- Exams Course work
- Portfolio of evidence
- Witness Testimony
Requirements
Essential qualifications
GCSE in:
- English (grade 4)
- Math (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Logical
- Team working
- Initiative
- Non judgemental
- Patience
About this employer
About Us We specialise in selling, servicing, and repairing MINIs and BMWs. As true enthusiasts, we love to offer advice, help with repairs, or simply chat about our shared passion.
After this apprenticeship
- On completion you will receive a Business Administration Level 3 standard
Ask a question
The contact for this apprenticeship is:
SANDWELL COLLEGE
The reference code for this apprenticeship is VAC1000342132.
Apply now
Closes on Monday 20 October 2025
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