Business Administrator Level 3 apprentice
TRAVELNAM LTD
Cirencester (GL7 1LF)
Closes in 15 days (Tuesday 30 September 2025 at 11:59pm)
Posted on 15 September 2025
Contents
Summary
Join Travelnam as a Travel Administrator & Concierge Apprentice, kickstart a rewarding career in the travel industry and gain real-world experience. If you’re passionate about helping others, thrive in a fast-paced environment, and want to be part of a team that creates unforgettable experiences. We’d love to hear from you!
- Wage
-
£15,704 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
Check minimum wage rates (opens in new tab)
Pay could increase after the first year depending on your age.
- Training course
- Business administrator (level 3)
- Hours
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Monday - Friday, 9.00am - 5.00pm
40 hours a week.
40 hours a week
- Start date
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Monday 13 October 2025
- Duration
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1 year 6 months
- Positions available
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1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- As a Travel and Concierge Administration Apprentice, you will support the day-to-day operations of our travel agency, assisting with bookings, client communications, and concierge services
- This role provides hands-on experience in the travel industry while developing essential administrative and customer service skills
- Assist in processing travel bookings, itineraries, and confirmations
- Support the concierge team with researching and arranging activities, restaurant reservations, and transport
- Maintain client records and update booking systems accurately
- Handle customer enquiries by phone, email, or in person
- Liaise with travel suppliers and partners to ensure smooth service delivery
- Provide administrative support, including document preparation and filing
- Learn and follow compliance, safety, and financial procedures within the travel industry
Where you'll work
Office Suite 114 Watermoor Point
Watermoor Road
Cirencester
GL7 1LF
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
CIRENCESTER COLLEGE
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
Whilst the majority of training will take place at work, there will be occasional attendance required at Cirencester College (both virtually and in person).
Requirements
Essential qualifications
GCSE in:
Desirable qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Analytical skills
- Logical
- Team working
- Initiative
- Non judgemental
Other requirements
Need to be able to drive. Mainly office based at Watermoor point with some Hybrid WFH days in the week. Rota of working Mon – Sun. Free parking. Travel Industry Benefits. Café and 10 minute walk. Cirencester Town centre.
About this employer
At Travelnam Ltd, we believe every journey should be unforgettable. Founded by Nong Skett, and recently celebrating £1.5 million in sales and a feature in the Daily Mirror, we’re growing our close-knit, high-performing team. Backed by 450+ global travel partners through Not Just Travel and over 70 five-star client reviews, we’re passionate about designing seamless, premium travel experiences that people remember for a lifetime. For us, its not just a destination, it’s a feeling!
After this apprenticeship
- As a growing independent travel agency, there is so much scope for career progression
- There are two main elements to the company: sales and operations, so there's always scope to grow within these departments and be hired full-time.
Ask a question
The contact for this apprenticeship is:
CIRENCESTER COLLEGE
Apprenticeships
apprenticeships@cirencester.ac.uk
01285626259
The reference code for this apprenticeship is VAC1000342103.
Apply now
Closes in 15 days (Tuesday 30 September 2025 at 11:59pm)
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