Urology Apprentice

The Royal Wolverhampton NHS Trust

Wolverhampton (WV10 0QP)

Closes in 5 days (Sunday 21 September 2025)

Posted on 15 September 2025

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Summary

The RWT NHS Trust is one of the largest NHS trusts in the West Midlands providing primary, acute and community services and we are proud of the diversity of both our staff and the communities we serve. We are building a workforce that can help us to fulfil our values, improve quality of care for patients, and solve health care problems of tomorrow.

Wage

£14,722.50 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Monday - Friday, 9.00am - 5.00pm.

37 hours 30 minutes a week

Start date

Monday 1 December 2025

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Whilst in the development role the apprentice will work towards the following:

  • To operate at all times within the local Standard Operating Procedures relevant to the area of work.
  • To provide administrative support to the Urology Secretarial team for example

    - Posting up letters and ensuring posted in a timely manner

    - Scanning patient information on to the Electronic Patient Record

    - Processing incoming external mail

    - Booking appointments & interpreters as required

    - Distribution of paperwork to other teams

  • To provide support with the shredding of confidential paper waste as directed by a senior member of the team.
  • To provide support to the Urology Secretarial team, by typing template letters, and distributing letters from Dragon Medical
  • To assist and/or deal with (as appropriate) enquiries and information requests via face to face, telephone and email by way of message taking, conveying messages verbally and/or transferring calls, checking individual calendars as necessary, whilst maintaining confidentiality at all times.
  • To check the shared inboxes for work streams and respond to any general enquiries using the standard emails or escalate to a member of the team as appropriate.
  • To respond to all emails, correspondence and telephone calls and liaise with other departments within the Trust in a friendly and professional manner, when assigned to that task.
  • To provide administrational duties in a professional, polite and timely manner with attention to providing customer care of the highest standard.
  • To input, retrieve and update information and records using the departmental and Trust computer systems, as required.
  • To ensure that security in the work environment is maintained, locking doors and windows, challenging unknown persons who enter the work area and by always wearing the Trust identity badge whilst at work.
  • To undertake statutory and mandatory training as required in accordance with Trust’s policies and procedures.
  • To maintain at all times the rules relating to patient confidentiality.       
  • Assisting in maintenance of a clean, tidy, organised and appropriately stocked environment.
  • Become familiar with and complying with all health and safety regulations, Trust policies and procedures and incident reporting.
  • Any other duty, requested by senior managers, as deemed appropriate and relevant to the role.
  • Any other adhoc duties as and when required in line with service needs and commensurate within this training position.

Where you'll work

New Cross Hospital
Wolverhampton Road
Heath Town
Wolverhampton
WV10 0QP

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

CITY OF WOLVERHAMPTON COLLEGE

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

Training to take place on site at New Cross Hospital.

Requirements

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • Customer care skills
  • Team working
  • Initiative

About this employer

The Royal Wolverhampton NHS Trust is one of the largest NHS Trusts in the West Midlands providing primary, acute and community services. We have been nationally recognised for providing excellence in healthcare; we are home to the busiest and most technologically advanced Cardiac Centre in the West Midlands.

After this apprenticeship

Upon completion of the Apprenticeship, there may be progression onto next level of Apprenticeship or opportunity to apply for a substantive position.

Ask a question

The contact for this apprenticeship is:

CITY OF WOLVERHAMPTON COLLEGE

The reference code for this apprenticeship is VAC1000342096.

Apply now

Closes in 5 days (Sunday 21 September 2025)

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