Apprentice Chemist Counter Assistant

DENBIGH PHARMACY

LUTON (LU3 1NR)

Closes in 17 days (Friday 3 October 2025 at 11:59pm)

Posted on 15 September 2025

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Summary

Duties will involve customer service - face-to-face plus telephone and virtual. Retail sales are also involved, giving advice of appropriate products. Pharmacy sales and handing out prepared prescriptions under the supervision of the Duty Pharmacist.

Wage

£14,133.60 a year

Check minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Monday, Tuesday, Thursday & Friday: 10.00am to 1.00pm and 2.00pm to 6.00pm. Wednesday and Saturday: 9.00am to 1.00pm.

36 hours a week

Start date

Monday 6 October 2025

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Serving customers, advising on suitable services
  • Advice and information on suitable products
  • Housekeeping, retail products, marketing
  • Display and merchandising 

Where you'll work

60 DENBIGH ROAD
LUTON
LU3 1NR

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

SMART TRAINING AND RECRUITMENT LIMITED

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

The training for this Level 2 Customer Services Practitioner Apprenticeship will be delivered by our Training Provider, Smart Training & Recruitment Ltd, carried out at Denbigh Road, Luton.

Requirements

Desirable qualifications

GCSE in:

english Language (grade G4/C)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Presentation skills
  • Team working
  • Patience

Other requirements

Daily tasks involve answering the Pharmacy telephone and, once trained, solving some of the telephone enquiries. We are also a retailer and the candidate will be involved with ordering goods, checking orders (claiming any shortfalls). Pricing and displaying the goods.

About this employer

Denbigh Pharmacy, Luton, is a Dispensing Pharmacy, delivering pharmacy services, retail sales of cosmetics, toiletries, counter non-prescription medicines and first aid supplies.

http://www.denbighpharmacy.co.uk (opens in new tab)

Company benefits

10% Discount for most counter products, Holiday entitlement and uniform.

After this apprenticeship

Upon completion of this Apprenticeship, there is the opportunity to progress to become a Certified Chemist Counter Assistant. Also, a Healthy Living Champion (for weight loss and blood pressure monitoring).

Ask a question

The contact for this apprenticeship is:

SMART TRAINING AND RECRUITMENT LIMITED

The reference code for this apprenticeship is VAC1000342017.

Apply now

Closes in 17 days (Friday 3 October 2025 at 11:59pm)

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