IT Support Technician Apprentice
Farnborough Hill
Farnborough (GU14 8AT)
Closes in 24 days (Friday 10 October 2025)
Posted on 15 September 2025
Contents
Summary
We wish to appoint an apprentice IT Technician to assist our IT team with supporting staff and pupils in using IT equipment and applications, troubleshooting, management of support tickets using the online ticketing system as well as the audio-visual requirements of the school.
- Wage
-
£15,000 a year
- Training course
- Information communications technician (level 3)
- Hours
-
Monday to Friday
(08:00 - 17:00)
37 hours 30 minutes a week
- Start date
-
Friday 17 October 2025
- Duration
-
1 year 3 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Key Responsibilities:
- Managing IT support requests and incidents from receipt to resolution and closure using the online ticketing system
- To provide excellent customer service, assisting staff and pupils in the use of IT resources
- To assist the Director of Digital Infrastructure and Senior IT Technician in the development and smooth running of all IT systems, networks and Internet Security systems
- To assist in supporting and managing of a range of devices, including iOS and MacOS environments
- To provide IT and AV support for Public and Internal Examinations
- To provide IT and AV support for school events including occasional duties out of school hours
- To help ensure that devices are kept up to date and that security software is up-to-date
- To help monitor consumables and to arrange for orders to be placed
- To check new computer equipment and carry out the routine installation of software including the installation of Operating Systems on the equipment
- To assist with the maintenance of the equipment inventory
- To assist with the creation and management of user accounts
- To assist the Director of Digital Infrastructure to execute his wider school responsibilities e.g. software support, distribution of devices and staff training
- To keep abreast of current developments in IT within schools
- To promote high standards of Health & Safety with regards to IT and other technology
- To help ensure that the School operates within the law with respect to software licenses, data protection and IT use
- To complete any administrative paperwork promptly and to a high standard
Where you'll work
Farnborough Road
Farnborough
GU14 8AT
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
LIFETIME TRAINING GROUP LIMITED
Training course
Information communications technician (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
- Identify and scope the best solution informed by the system data associated with the task
- Test and evaluate the system's performance and compliance with customer requirements.
- Escalate non routine problems in line with procedures
- Use basic scripting to execute the relevant tasks for example PowerShell, Linux
- Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
- Apply the necessary security, in line with access and/or encryption requirements
- Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
- Test and evaluate network environments
- Monitor performance and usage of a network
- Deploy applications on a network
- Set up storage and data access for staff
- Apply necessary security measures, in line with access requirements to a network
- Carry out routine maintenance across network systems, ensuring organisational compliance
- Monitor network-related workloads including DNS and firewalls
- Install or undertake basic upgrades, either physically or remotely
- Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
- Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
- Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
- Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Training schedule
Requirements
Essential qualifications
GCSE in:
- English (grade C/4)
- Maths (grade C/4)
Desirable qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- IT skills
- Attention to detail
- Organisation skills
- Team working
Other requirements
DBS required
About this employer
For almost 150 years we have educated young women, offering each of them a ‘whole person’ approach to education. Although this might seem a more modern notion, it has been at the heart of Farnborough Hill’s ethos since the beginning. For us, this isn't an educational fad: it is the essence of our being.
After this apprenticeship
- Possible full-time role upon successful completion of the apprenticeship programme
Ask a question
The contact for this apprenticeship is:
LIFETIME TRAINING GROUP LIMITED
The reference code for this apprenticeship is VAC1000341983.
Apply now
Closes in 24 days (Friday 10 October 2025)
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