Apprentice Business Administrator
Darlington College
Darlington (DL1 1DR)
Closes in 15 days (Tuesday 30 September 2025 at 11:59pm)
Posted on 15 September 2025
Contents
Summary
The Business Administration apprenticeship is a development role for individuals who want to gain practical experience and a formal qualification in a business environment. The apprentice will support the day-to-day operations of the HR section and the Executive office while learning and applying a broad range of administrative and business skills.
- Wage
-
£14,526.20 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Business administrator (level 3)
- Hours
-
Monday - Thursday, 08:30 - 17:00 and Friday, 08:30-16:30
37 hours a week
- Start date
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Monday 13 October 2025
- Duration
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1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Work in a professional manner at all times, with clients, customers, team members and management
- General administrative duties as delegated by management
- Administrative Support and attention to detail: Handle general office tasks, including managing emails and correspondence, organising files, data entry, and using various office software (e.g., Microsoft Word, Excel, PowerPoint)
- Communication: Serve as a point of contact for internal and external stakeholders, answering phone calls, drafting professional emails, and relaying information accurately having good communication skills in a variety of scenarios face to face, online, written and on the telephone
- Organisation and Planning: Assist with scheduling meetings, organising events, managing diaries, and coordinating travel arrangements. Take minutes during meetings and prepare agendas
- Record and Document Management: Create, maintain, and update records and documents, ensuring accuracy and compliance with company procedures. Handle confidential information with discretion and in compliance with organisational procedures
- Financial Processes: Learn to assist with basic financial tasks, such as processing invoices, purchase orders, and expense claims
- Support team members and managers on various specific tasks and projects
- Professional Conduct: A professional and positive attitude, good timekeeping, and a strong work ethic. To provide flexible business and administration support and participate in a comprehensive development programme within selected areas of the College
- Problem-Solving: Use initiative to address and resolve day-to-day issues and contribute suggestions for improving administrative processes
- Comply with Policies and Procedures
- Maintaining a good level of quality in all aspects of the job and completing tasks to meet appropriate deadlines
- Uphold and promote Equal Opportunities and all other policies and procedures relevant to the role
- To work flexibly across other departments to meet the fluctuating requirements of college business
- Have basic administrative experience with good written and oral communication
- Have exceptional customer care skills and have the desire to work with students and the public
- Want to develop a career within the administrative or business sector
- Keen to progress through continuing education
Where you'll work
Central Park
Haughton Road
Darlington
DL1 1DR
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
DARLINGTON COLLEGE
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
- Level 3 Business Administrator Apprenticeship Standard
- Location - Darlington College, Central Park, Haughton Road, Darlington DL1 1DR
- Working 5 days per week inclusive of 1-day release for study at Darlington College
Requirements
Essential qualifications
GCSE in:
Desirable qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Analytical skills
- Team working
- Planning
- Record and document management
- Flexibility
Other requirements
Please note that in line with UK apprenticeship regulations, you must have a valid and eligible residency status and the right to work in England. This should cover the entire expected term of learning and residency should be held for a minimum of 3 years, exceptions may apply please see Apprenticeship funding rules for full guidance. This position is subject to Enhanced DBS and qualification checks. Darlington College is committed to recognising and promoting equality and diversity within the community. We wish to provide a working and learning environment that acknowledges the richness of diversity and recognises the positive contributions of all people, provided they have the necessary attributes to carry out the job role.
About this employer
Here at Darlington College we provide a huge variety of courses to suit the ambitions of every single student. Whether you are leaving school, considering a return to education, looking to enhance your career development, an employer seeking training for your employees, or simply want to learn for fun – we have a course for you. Darlington College is at the heart of the local community and we strive to serve the community’s educational needs. We have forged strong relationships with partners to enhance our offering, most notably Teesside University – a relationship which has brought Higher Education to your doorstep.
https://darlington.ac.uk/ (opens in new tab)
Disability Confident
A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.
You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.
After this apprenticeship
- With new-found skills, the opportunity to grow within the business will be available upon successful completion of the apprenticeship
Ask a question
The contact for this apprenticeship is:
DARLINGTON COLLEGE
The reference code for this apprenticeship is VAC1000341969.
Apply now
Closes in 15 days (Tuesday 30 September 2025 at 11:59pm)
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