Apprentice Hospitality Team member
The Hollington Oak
ST LEONARDS ON SEA (TN38 9LB)
Closes in 4 days (Friday 19 September 2025 at 11:59pm)
Posted on 15 September 2025
Contents
Summary
We are a growing community pub with a family vibe that serves food. Our team works across all areas of the pub, including bar, restaurant and kitchen, so we are cross-trained, and we have a laugh along the way! We’re looking for an apprentice to join our team, grow with us and become part of the family. Opportunity to progress for the right candidate.
- Wage
-
£11,778 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Hospitality accommodation team member (level 2)
- Hours
-
Shift patterns vary but will be a 5 day working week with 2 days off to include 4 days on site plus 1 day in college as required. Days and times to be confirmed.
30 hours a week
- Start date
-
Monday 6 October 2025
- Duration
-
1 year
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Not exhaustive but duties will include:
- Prepare and serve hot and cold drinks at the bar – including alcoholic beverages.
- Serve food.
- Take food and drink orders at the till.
- Clear tables and keep the bar clear.
- Keep the drinks fridges fully stocked.
- Keep snacks shelves fully stocked.
- Support the chefs as necessary in the kitchen in preparing food/deserts and washing up.
- Open/close down of the pub.
Where you'll work
210 WISHING TREE ROAD
ST LEONARDS ON SEA
TN38 9LB
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
EAST SUSSEX COLLEGE GROUP
Training course
Hospitality accommodation team member (level 2)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Asks questions to support and direct the guest journey, and responds to, redirects, or escalates guest requests, taking opportunities to signpost other services eg dining, bar.
- Identifies and acts on opportunities to increase sales and guest loyalty.
- Tailors communication to meet guest needs and build rapport.
- Delivers customer service to business standards, checks that guests are satisfied with products or service, and acts on feedback.
- Assists in the resolution of feedback, complaints, and issues.
- Handles room keys and guest property, including lost property, in line with business procedures
- Handles transactions and payments securely.
- Applies packages and allowances to guest purchases, explains packages, allowances, and processes to guests, and takes payments if required.
- Communicates within and between teams to ensure operational effectiveness and efficiency.
- Reports or records faults, issues or damage to e.g. equipment, rooms, and escalates guest feedback as appropriate.
- Follows steps of food service for relevant business e.g. set up, reset, touch points, sequence of service.
- Follows food safety and allergen legislation eg handling, labelling, and temperature monitoring.
- Prepares and serves alcoholic and non-alcoholic beverages to business standards.
- Uses on site specialist equipment and technology relevant to business correctly and efficiently.
- Follows sequence for cleaning guest accommodation and public areas in line with business processes and standards for relevant business e.g. touch points, sequence of service.
- Selects and applies hygiene management techniques to maintain a safe, clean environment, including pest and virus control, following COSHH guidelines.
- Handles and disposes of waste safely.
- Manage stock across departments in line with local procedures relevant to own role.
- Complies with health and safety legislation, regulations, security and safety guidelines and procedures, including manual handling, fire safety, emergency evacuation, and lone working.
- Delivers to key performance indicators to support efficiency, performance and profitability within own area of responsibility.
- Uses feedback from managers and team to improve own performance and meet personal goals.
- Attends team briefings and implements instructions, offering input or feedback where relevant within team.
- Manages own time to ensure allocated tasks are completed.
- Reduces the waste of resources, taking sustainability into account, in line with business expectations.
- Follows equity, diversity and inclusion legislation and principles.
- Asks questions to support and direct the guest journey, and responds to, redirects, or escalates guest requests, taking opportunities to signpost other services eg dining, bar.
- Identifies and acts on opportunities to increase sales and guest loyalty.
- Tailors communication to meet guest needs and build rapport.
- Delivers customer service to business standards, checks that guests are satisfied with products or service, and acts on feedback.
- Assists in the resolution of feedback, complaints, and issues.
- Handles room keys and guest property, including lost property, in line with business procedures
- Handles transactions and payments securely.
- Applies packages and allowances to guest purchases, explains packages, allowances, and processes to guests, and takes payments if required.
- Communicates within and between teams to ensure operational effectiveness and efficiency.
- Reports or records faults, issues or damage to e.g. equipment, rooms, and escalates guest feedback as appropriate.
- Follows steps of food service for relevant business e.g. set up, reset, touch points, sequence of service.
- Follows food safety and allergen legislation eg handling, labelling, and temperature monitoring.
- Prepares and serves alcoholic and non-alcoholic beverages to business standards.
- Uses on site specialist equipment and technology relevant to business correctly and efficiently.
- Follows sequence for cleaning guest accommodation and public areas in line with business processes and standards for relevant business e.g. touch points, sequence of service.
- Selects and applies hygiene management techniques to maintain a safe, clean environment, including pest and virus control, following COSHH guidelines.
- Handles and disposes of waste safely.
- Manage stock across departments in line with local procedures relevant to own role.
- Complies with health and safety legislation, regulations, security and safety guidelines and procedures, including manual handling, fire safety, emergency evacuation, and lone working.
- Delivers to key performance indicators to support efficiency, performance and profitability within own area of responsibility.
- Uses feedback from managers and team to improve own performance and meet personal goals.
- Attends team briefings and implements instructions, offering input or feedback where relevant within team.
- Manages own time to ensure allocated tasks are completed.
- Reduces the waste of resources, taking sustainability into account, in line with business expectations.
- Follows equity, diversity and inclusion legislation and principles.
Training schedule
- Online mandatory training including Food Hygiene and Health and Safety online with legislation.
- Apprenticeship is delivered through East Sussex College.
- On-the-job training.
Requirements
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Number skills
- Logical
- Team working
- Initiative
- Non judgemental
- Can work on own
About this employer
A growing community pub with family at the heart of all that it does. The Hollington Oak itself is a family run pub from owner to team and this vibe runs through to the community. One pub, one community.
After this apprenticeship
L3 in a suitable hospitality area according to the wants and needs of the individual and business.
Ask a question
The contact for this apprenticeship is:
The Hollington Oak
Gemma or Shannan
contact@thehollingtonoak.co.uk
01424850642
The reference code for this apprenticeship is VAC1000341915.
Apply now
Closes in 4 days (Friday 19 September 2025 at 11:59pm)
Sign in with your GOV.UK One Login to apply.