Executive Office Apprentice ( Business Admin Level 3 )
Croydon College
Croydon (CR9 1DX)
Closes in 18 days (Tuesday 30 September 2025 at 11:59pm)
Posted on 12 September 2025
Contents
Summary
Purpose of the Role To provide high-quality administrative and clerical support to the Executive Office, ensuring the smooth running of operations. The apprentice will gain practical experience in a professional environment while working towards a Level 3 Business Administrator Apprenticeship.
- Wage
-
£23,933 a year
- Training course
- Business administrator (level 3)
- Hours
-
Monday to Friday 9am - 5pm
35 hours a week
- Start date
-
Tuesday 14 October 2025
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Key Responsibilities:
- Provide general office support including filing, photocopying, scanning, and data entry
- Answer and direct telephone calls and emails professionally
- Assist with diary management, meeting arrangements, and room bookings
- Support document preparation, formatting, and distribution
- Update internal systems and databases accurately
- Maintain office supplies and assist with procurement processes
- Assist with preparing meeting papers and agendas
- Support the organisation of Executive and Governance meetings
- Maintain confidentiality and adhere to data protection policies
- Complete all on-the-job training and off-the-job learning as required by the apprenticeship programme
- Demonstrate and develop the knowledge, skills, and behaviours outlined in the Business Administrator Standard
Where you'll work
College Road
Croydon
CR9 1DX
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
CROYDON COLLEGE
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
Training Provided:
- Level 3 Business Administrator Apprenticeship qualification
- On-the-job training and mentoring from experienced staff
- Opportunities to attend workshops and development sessions
Requirements
Essential qualifications
GCSE in:
- English (grade 4/C)
- Math (grade 4/C)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Team working
- Initiative
- Patience
Other requirements
Personal Attributes: • Friendly and approachable. • Reliable and punctual. • Professional attitude. • Team player with a positive mindset. • Interest in pursuing a career in administration or business support.
About this employer
Croydon College is a local college that offers courses for all stages , from entry to degree level.
After this apprenticeship
Career Progression Opportunities:
- Permanent Administrative Roles - After completing the apprenticeship, you could progress into roles such as Executive Office Assistant, Administrative Officer, or Governance Support Officer within the college or similar organisations
- Specialist Roles - With experience, you could move into specialist areas like Governance & Compliance, HR Administration, or Project Support
- Further Education & Training - Progress to Level 4 or 5 qualifications in Business Administration, Leadership & Management, or Governance
- Opportunities to pursue professional certifications (e.g., ILM, CMI)
- Long-Term Career Pathways
- Executive Support: Senior PA/EA roles supporting directors or senior leaders
- Management: Team Leader or Office Manager roles
- Governance: Clerk to Governors or Governance Manager positions
Ask a question
The contact for this apprenticeship is:
CROYDON COLLEGE
Lashaunda Malcolm
lashaunda.malcolm@croydon.ac.uk
The reference code for this apprenticeship is VAC1000341866.
Apply now
Closes in 18 days (Tuesday 30 September 2025 at 11:59pm)
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