Customer Service Apprentice

TK ELEVATOR UK LIMITED

Nottingham (NG15 7LL)

Closes in 31 days (Friday 17 October 2025 at 11:59pm)

Posted on 16 September 2025

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Summary

This is an exciting opportunity to join a busy customer services department with one of the world’s leading elevator companies. We are looking to recruit a self-motivated, innovative individual with excellent attention to detail and interpersonal skills.

Wage

£15,487.84 a year

Check minimum wage rates (opens in new tab)

Training course
Customer service specialist (level 3)
Hours
Monday – Thursday – 8:30am – 5pm Friday – 8:30am – 3:45pm

37 hours 30 minutes a week

Start date

Monday 27 October 2025

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

As an Apprentice you will be supported and receive training to learn and develop to fulfil the Customer Service Advisor role. You will support the company's service business by logging customer and emergency call outs and dispatching to our engineers inline with customer and company SLA’s

Duties to include:

  • Log and dispatch call outs raised by customer
  • Answer customer queries over multiple platforms (phone/email)
  • Ensure the timely recording of any safety incidents and customer complaints
  • Answer and dispatch emergency call outs
  • Providing support to the Branches with any callout related queries (including OOH queries)
  • Engage in monthly completion of Net Promoter Score .Customer surveys
  • General Admin and KPI reporting

Where you'll work

Unit 1 Daniels Way
Hucknall
Nottingham
NG15 7LL

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

MILLBROOK MANAGEMENT SERVICES LIMITED

Training course

Customer service specialist (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Business focused service delivery: Demonstrate a continuous improvement and future focussed approach to customer service delivery including decision making and providing recommendations or advice
  • Business focused service delivery: Resolve complex issues by being able to choose from and successfully apply a wide range of approaches
  • Business focused service delivery: Find solutions that meet your organisations needs as well as the customer requirements
  • Providing a positive customer experience: Through advanced questioning, listening and summarising negotiate mutually beneficial outcomes
  • Providing a positive customer experience: Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy
  • Providing a positive customer experience: Use clear explanations, provide options and solutions to influence and help customers make choices and agree next steps
  • Providing a positive customer experience: Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction
  • Providing a positive customer experience: Demonstrate a cost conscious mind-set when meeting customer and the business needs
  • Providing a positive customer experience: Identifying where highs and lows of the customer journey produce a range of emotions in the customer
  • Providing a positive customer experience: Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format
  • Working with customers/customer insights: Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon it
  • Working with customers/customer insights: Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service
  • Customer Service performance: Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome
  • Customer Service performance: When managing referrals or escalations take into account historical interactions and challenges to determine next steps
  • Service Improvement: Analyse the end to end service experience, seeking input from others where required, supporting development of solutions
  • Service Improvement: Make recommendations based on your findings to enable improvement
  • Service Improvement: Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations and industry best practice

Training schedule

This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Essential qualifications

GCSE in:

  • English (grade 4)
  • Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • Organisation skills
  • Customer care skills
  • Administrative skills
  • Initiative
  • Previous experience
  • Positive attitude

About this employer

We are moved by what moves people, by what moves the world and in our ever-growing cities. As a leading Global Elevator Business, we create environments where future generations want to work by making sure we are honest and transparent with our colleagues as well as our clients. We inspire our colleagues to act as Entrepreneurs in their roles by injecting passion, enthusiasm, and drive whilst taking responsibility for their overall contribution to deliver the wider business objectives. Keeping our Colleagues Safe is at the heart of everything we do, and we are a business which has unique engineering capabilities, providing full lifecycle support for urban mobility, and vertical transportation.

https://www.tkelevator.com/uk-en/ (opens in new tab)

Company benefits

As an Apprentice you will receive 33 days holiday a year, which increases with length of service, access to a company health cash scheme (BHSF), network benefits, company pensions and discounts and access to Gyms Nationwide.

After this apprenticeship

If the Apprenticeship is successful there are excellent progression and development opportunities.

Ask a question

The contact for this apprenticeship is:

MILLBROOK MANAGEMENT SERVICES LIMITED

Recruitment

recruitment@prostartuk.co.uk

01159468182

The reference code for this apprenticeship is VAC1000341845.

Apply now

Closes in 31 days (Friday 17 October 2025 at 11:59pm)

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