Business Administration apprentice

FORWARD CARERS CONSORTIUM LIMITED

BIRMINGHAM (B29 6NA)

Closes in 14 days (Tuesday 30 September 2025 at 11:59pm)

Posted on 16 September 2025

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Summary

This apprenticeship provides broad experience in business administration. You will support the day-to-day running of the office by processing Carer ID Cards, handling enquiries, and assisting colleagues with admin tasks. You will also meet and support Carers and members of the public at events and community pop-up activities.

Wage

£14,526.20 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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Training course
Business administrator (level 3)
Hours
Monday to Thursday. •Core hours: 10am– 3pm. •Flexible start/finish outside of core hours. •Includes a 20-minute lunch break. •One day per week may be worked on a hybrid (home/office) basis. Friday will be the apprentices' college day.

37 hours a week

Start date

Monday 20 October 2025

Duration

1 year 6 months

Positions available

2

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Key Duties

  • Process and print Carer ID Cards
  • Handle emails, calls, and face-to-face enquiries
  • Converse with Carers and the public, providing friendly and professional support
  • Support the team with events and community pop-up activities
  • Assist with meeting organisation and record-keeping
  • Maintain internal systems and complete general office admin tasks

Where you'll work

TOUCHBASE PEARS
750 BRISTOL ROAD
SELLY OAK
BIRMINGHAM
B29 6NA

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

BIRMINGHAM METROPOLITAN COLLEGE

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Essential qualifications

GCSE in:

  • English (grade 4/C or above)
  • Maths (grade 4/C or above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Team working
  • Creative
  • Initiative
  • Non judgemental
  • Patience

About this employer

Forward Carers an award-winning not-for-profit, Community Interest Company and have been empowering Carers to live fulfilling lives since 2014. Our mission is to create Carer Friendly Communities where everyone can play a part in improving Carer wellbeing. We welcome and encourage applications from care leavers and individuals with disabilities. We are committed to creating an inclusive and supportive environment for all applicants.

https://forwardcarers.org.uk/ (opens in new tab)

After this apprenticeship

  • There's potential to secure a full time position upon completion of the apprenticeship

Ask a question

The contact for this apprenticeship is:

BIRMINGHAM METROPOLITAN COLLEGE

BMet Recruitment Team

0121 362 1122

The reference code for this apprenticeship is VAC1000341773.

Apply now

Closes in 14 days (Tuesday 30 September 2025 at 11:59pm)

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