Internal Sales Apprentice
ENCON LIMITED
Witney (OX29 5UX)
Closes in 27 days (Sunday 12 October 2025 at 11:59pm)
Posted on 15 September 2025
Contents
Summary
You will work as part of the sales & admin team in processing sale transactions efficiently and accurately, monitoring and evaluating transport cost controls, responding to enquiries, and always delivering an excellent service to our customers and suppliers. You will report to the Business Unit Manager, Sales Office Manager or Branch Director.
- Wage
-
£15,704 a year
Check minimum wage rates (opens in new tab)
Minimum £7.55 per hour however this is dependent on experience and the employer will discuss this during interview stage.
- Training course
- Customer service practitioner (level 2)
- Hours
-
Monday - Friday with 1 hour lunch break.
40 hours a week
- Start date
-
Monday 13 October 2025
- Duration
-
1 year
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Customer Service & Performance:
- Answer general customer enquiries, advising product availability, delivery dates, transport schedules, and product lead-times promptly and accurately
- Follow up and file quotations issued to check competitiveness and to secure sales
- Provide feedback on pricing levels to Managers
- Maintain the content and accuracy of sales daybook
- Respond to telephone sales enquiries, pricing in accordance with current guidelines, to maximize their profitable conversion to orders
- Liaise with suppliers on schedules for incoming goods for specific orders
- Liaise with the Transport Manager to advise customers of any alterations to delivery schedules
- Price comparison with transport company’s boxes/pallets ensuring best rates
- Assess best and cheapest method of transport when scanning orders (48hr etc.)
- Book couriers where required
- Check transport invoices, querying any discrepancies/chasing credits/claims
- Take on export orders and transport
- Enter consignments onto transport system
- Enter transport invoices onto transport spreadsheet
- Input sales orders and sales order amendments onto the system, maintaining a high standard of accuracy in coding and pricing
- Produce delivery notes and place into system for despatch as required
- Prior to invoicing receive and check completed sales delivery notes and review sales order book for pricing anomalies
- Type any linked delivery notes
- Link and file all paperwork, sorted into documents for retention at branch and those to be forwarded to Head Office
- With appropriate authority, process sales credit notes similarly to invoicing
- Liaise with central Credit Control team to process customer account applications, informing relevant branch personnel of the outcome of each application
- Liaise with branch personnel and central Credit Control team to minimise disruption to trading from issues involving cash collection or credit procedures
- Process/distribute all letters and general correspondence, letters and faxes arising from daily operations at branch
- Process sales quotations from drafts provided
- With appropriate authority, complete monthly petty cash returns
- Carry out reception duties where appropriate, ensuring visitors are greeted promptly and with courtesy
- Maintain required levels of branch stationery, office, and canteen consumables
- Maintain branch filing and paperwork systems to meet the parameters required by quality standards
- To assist with periodic stock takes where required
Compliance:
- Confirm completed deliveries for invoicing, raise balance orders where appropriate (placing delivery notes back into circulation), with strict regard to Credit Control procedures
- To take heed of credit control disciplines during all transactions, with regard to credit limits and to accounts on suspension
- Ensure you are familiar with health and safety rules and regulations, and that your responsibilities as an employee, in respect of health and safety, are carried out in full
- Any other duty reasonably requested by management
Where you'll work
Unit 5
Stanton Harcourt Industrial Estate, Stanton Harcourt
Witney
OX29 5UX
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
DERBY BUSINESS COLLEGE LIMITED
Training course
Customer service practitioner (level 2)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
Training schedule
- In addition to gaining practical experience in the role, you will also attain an NVQ Level 2 Customer Service qualification which will help start your career and give you an insight into the businesses processes and procedures
- Our training is all completed remotely via teams with a development coach who will be available for support 24/7 and will arrange weekly/fortnightly meetings with you
- You receive 20% off-the-job training during this apprenticeship which is included in your weekly working hours
More training information
- DBC Training are a multi award-winning employment and skills training provider
- We offer high-quality employer solutions to improve productivity and learner solutions to support individuals to fulfil their potential
https://dbc-training.co.uk/
Requirements
Desirable qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Customer care skills
- Administrative skills
- Team working
- Initiative
About this employer
Encon Insulation & Nevill Long is the leading independent UK distributor of thermal and acoustic insulation, interior systems, fire protection, roofing, construction products and external façade materials. As the Distributor of Choice, we take pride in providing the highest level of service and support. We have around 600 employees, with specialist teams dedicated to our key market sectors, and we work hard to add value to every project.
https://www.encon.co.uk/ (opens in new tab)
Company benefits
Yearly bonus, Free Parking, Enhanced holiday, Company Pension, Benefits platform.
After this apprenticeship
- Full time employment for the right candidate
Ask a question
The contact for this apprenticeship is:
DERBY BUSINESS COLLEGE LIMITED
Catherine
cat@dbc-training.co.uk
The reference code for this apprenticeship is VAC1000341747.
Apply now
Closes in 27 days (Sunday 12 October 2025 at 11:59pm)
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