Customer Services Administrator Apprentice

THE INSULATION ASSURANCE AUTHORITY

Bedfordshire (LU7 4ER)

Closes in 17 days (Monday 29 September 2025 at 11:59pm)

Posted on 12 September 2025

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Summary

Become a Customer Service Apprentice at The IAA! This is your chance to build a great career while making a real impact on communities and the environment.

Wage

£18,000 a year

Check minimum wage rates (opens in new tab)

Annual Salary

Training course
Customer service practitioner (level 2)
Hours
Monday - Friday, 9.00am to 5.00pm, with 1 hour for lunch.

35 hours a week

Start date

Monday 20 October 2025

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

What You’ll Be Doing:

  • Be the first point of contact for phone and email queries — helping or redirecting as needed
  • Welcome learners and visitors with a warm, professional approach
  • Provide training and testing dates to customers
  • Process course applications and ensure payments are received
  • Work with tutors to arrange courses and book rooms
  • Support learners with access to online training and live sessions
  • Collect feedback and share insights with your manager
  • Track learner progress and send out results and certificates
  • Book appointments and coordinate with remediation teams
  • Communicate with customers about work completion, including scaffolding removal
  • Provide general admin support across the team
  • Follow good Health & Safety practices
  • Carry out any other tasks as requested by your Line Manager

What You’ll Bring:

  • Great communication and customer service skills
  • Strong attention to detail and organisation
  • A proactive, can-do attitude
  • Confidence using email and basic systems

Where you'll work

Unit 3 Union Park
Ouzel Industrial Estate
Leighton Buzzard
Bedfordshire
LU7 4ER

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

MILTON KEYNES COLLEGE

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

Through hands-on training and real-world experience, you’ll develop strong communication, problem-solving, and digital skills—all while working towards industry-recognised qualifications. You’ll be supported by a friendly, experienced team and gain insight into the energy efficiency sector, sustainability practices, and how innovation is shaping the future of UK housing.

Requirements

Essential qualifications

GCSE in:

  • Maths (grade 9-4)
  • English (grade 9-4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication
  • Customer Service
  • Team Work

Other requirements

This vacancy is advertised for the behalf of the IAA - Installation Assurance Authority. CIGA is a sister company. Must be able to travel from Leighton Buzzard to Bletchley to undertake delivery aspect of the Apprenticeship. Please note you are only eligible for apprenticeship funding if you have been a UK/EU/EAA resident for at least three years and have the right to live and work in the UK.

About this employer

What better time than now to consider a new career in an industry that is leading the way with tackling the Net Zero Challenge, helping those in fuel poverty and more broadly home occupiers who face increased fuel bills and cold homes as well as addressing Energy Security.

After this apprenticeship

Opportunity to progress on to the Business Administrator Apprenticeship after successful completion.

Ask a question

The contact for this apprenticeship is:

MILTON KEYNES COLLEGE

The reference code for this apprenticeship is VAC1000341723.

Apply now

Closes in 17 days (Monday 29 September 2025 at 11:59pm)

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