Apprentice Travel Consultant
Hays Travel
Chesterfield, Sheffield
Closes on Friday 17 October 2025
Posted on 11 September 2025
Contents
Summary
If you are passionate about customer service, then this could be an exciting opportunity for you. The role includes working in a fast-paced customer-facing role, meeting and greeting customers, answering telephone calls, and taking and assisting with customer enquiries.
- Wage
-
£14,722.50 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Travel consultant (level 3)
- Hours
-
Monday - Saturday, 09:00 - 17:00 with a day off during the week, which is changeable.
37 hours 30 minutes a week
- Start date
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Monday 8 December 2025
- Duration
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1 year 4 months
- Positions available
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2
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
Duties:
- Meeting and greeting customers
- Answering telephone calls
- Taking and assisting customer questions and queries
- Selling products and services to meet customer needs
- Working towards individual and team sales targets
- Administrative duties
- Marketing in-store and on social media
- Assisting with customer events
- Attending team meetings and participating in on- and off-the-job training
- Gaining a full understanding of all elements involved in being a travel consultant
- Gradually taking on more tasks and responsibilities as you progress in your role
- Supporting and contributing to a positive team environment — our people are always at the heart of everything we do
- Participating in travel consultant training programmes to support your personal and professional development
- Enjoying social events such as team nights out and company parties
- Taking part in educational trips abroad where opportunities arise
Where you'll work
You can select which locations you want to apply for in your application on Find an apprenticeship.
This apprenticeship is available in these locations:
- 17 Vicar Lane, Chesterfield, S40 1PY
- 15 Lound Side, Chapeltown, Sheffield, S35 2UQ
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
ROCHDALE TRAINING ASSOCIATION LIMITED
Training course
Travel consultant (level 3)
Understanding apprenticeship levels (opens in new tab)
Training schedule
An apprenticeship includes regular training with a college or other training organisation. At least 6-hours of your working hours will be spent training or studying.
More training information
Level 3 Travel Consultant Apprenticeship Standard:
- A fully embedded induction programme delivered by the employer and training provider
- Allocation of a training provider coach/tutor who will visit you in the workplace on a regular basis
- Off-the-job education, training and online learning provided by the provider at one of our training centres or at the employer’s premises
- On-the-job training delivered by the employer
- Quarterly formal progress review meetings with the providers' coach/tutor and employer.
The Apprenticeship Structure:
The Learning Journey - this incorporates the skills, knowledge and behaviours that are essential to the role, employer, and industry
It covers the coaching and mentoring elements of the programme, delivery of the functional skills if required and, where necessary, any additional support to the apprentice.
Specific technical knowledge and skills training is provided by the employer.
During the learning journey, apprentices will produce a portfolio of evidence to demonstrate they have developed the skills, knowledge and behaviours needed for the role and this portfolio will support the end-point assessment.
The training and development delivered by the employer and provider will ensure the apprentice has developed the skills, knowledge, and behaviours to be able to complete their end-point assessment.
Requirements
Essential qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Number skills
- Team working
- Creative
- Initiative
- Motivated
- Friendly
- Enthusiastic
About this employer
Rebecca Holt Travel Limited have a franchise agreement with Hays Travel, the UK's largest travel agency. We work closely providing excellent customer service along with products and services that exceed our customers’ needs. We take pride in delivering first class support and training, to enable them to reach their full potential.
After this apprenticeship
To become a valued member of the Hays Travel team.
Ask a question
The contact for this apprenticeship is:
ROCHDALE TRAINING ASSOCIATION LIMITED
The reference code for this apprenticeship is VAC1000341632.
Apply now
Closes on Friday 17 October 2025
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