Digital and IT Support Apprentice

Holderness Health

HULL (HU12 8JE)

Closes in 18 days (Monday 29 September 2025 at 11:59pm)

Posted on 11 September 2025

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Summary

Holderness Health is looking for a motivated Digital and IT Support Apprentice to join their practice in Hull. This is a fantastic opportunity to develop hands-on IT skills while supporting the essential digital systems that keep their healthcare services running smoothly.

Wage

£14,722.50 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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Training course
Digital support technician (level 3)
Hours
Monday to Friday, between 8am - 4pm.

37 hours 30 minutes a week

Start date

Tuesday 30 September 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Setting up new users with the right applications and permissions
  • Updating and managing practice email distribution lists
  • Liaising with IT support services to resolve system issues, access problems, and software updates
  • Learning and supporting their clinical software (SystmOne), including helping staff use it effectively
  • Investigating and resolving everyday IT and telephony issues (computers, printers, phones)
  • Reporting significant IT events to the Head of Finance and Information
  • Supporting Smartcard provision and RBAC role allocations
  • Assisting with IT inductions for new staff (logins, applications, data security protocols)
  • Helping install new IT hardware and software
  • Attending SystmOne (S1) and N3i user forums to expand your knowledge

Where you'll work

5 MARKET HILL
HEDON
HULL
HU12 8JE

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

HULL BUSINESS TRAINING CENTRE LIMITED

Training course

Digital support technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
  • use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
  • apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.
  • provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols
  • operate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databases
  • communicate effectively through a variety of different channels using terminology appropriate to the audience
  • use digital resources to extend own knowledge and skills relevant to their role
  • risk assess the organisational impact of decisions that they take
  • use digital systems to identify productivity and performance improvements
  • use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice
  • maintain system security in line with organisational policies.
  • support digital operations or digital change and transformation activities.
  • investigate application problems and enable resolution to maintain productivity and improve quality of service.
  • coach and guide stakeholders to develop their applications skills to use digital systems effectively.
  • monitor data to analyse systems use and provide insights to recommend use or applications developments.
  • support customers in the use of information, products and services through digital channels.
  • diagnoses technical problems by identifying and applying tools and techniques to undertake fault finding, recording and rectification.
  • maintain end-user systems physically or remotely. For example: software, hardware or operating systems
  • provide and direct end-users to tools and resources to help them to resolve their digital problems.
  • use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
  • use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
  • apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.
  • provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols
  • operate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databases
  • communicate effectively through a variety of different channels using terminology appropriate to the audience
  • use digital resources to extend own knowledge and skills relevant to their role
  • risk assess the organisational impact of decisions that they take
  • use digital systems to identify productivity and performance improvements
  • use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice
  • maintain system security in line with organisational policies.

Training schedule

Advanced Level Apprenticeship in IT Digital Support Technician consisting of:

  • Level 3 Apprenticeship in IT Digital Support Technician
  • Level 2 Functional Skills in Mathematics (if applicable)
  • Level 2 Functional Skills in English (if applicable)

You will be required to attend a half-day session at the Training Centre per week where you will work towards any functional skills (where needed) that are required, alongside enhancing your IT knowledge and capabilities. Additional off the job training will also be required as part of the Apprenticeship.

Requirements

Essential qualifications

GCSE in:

  • English (grade 5)
  • maths (grade 5)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Analytical skills
  • Logical
  • Team working
  • Initiative

About this employer

At Holderness Health, they are more than doctors and nurses. Their Finance, HR, and IT teams are just as vital in delivering their goal: “to improve life expectancy and quality of life by providing excellent, innovative, and accessible healthcare within our community.”

After this apprenticeship

After the Apprenticeship, there may be an opportunity for you to advance in the workplace or go on to higher education. 

Ask a question

The contact for this apprenticeship is:

HULL BUSINESS TRAINING CENTRE LIMITED

Mya Buckingham

mya@hullbusiness.co.uk

The reference code for this apprenticeship is VAC1000341601.

Apply now

Closes in 18 days (Monday 29 September 2025 at 11:59pm)

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