Business Administration Apprenticeship
ARMSTRONG RENEWABLES LTD
WASHINGTON (NE38 9EW)
Closes on Monday 20 October 2025
Posted on 12 September 2025
Contents
Summary
Armstrong Renewables are looking for a Business Administration Apprentice. This role will include general administrative duties to ensure the smooth running of the office.
- Wage
-
£15,600 a year
- Training course
- Business administrator (level 3)
- Hours
-
Monday- Friday- 9:00am- 5:00pm, including breaks/lunch
35 hours a week
- Start date
-
Monday 27 October 2025
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Message taking
- Diary Management
- Scanning, photocopying and postal duties
- Assisting customers with support and queries
- General administrative duties to ensure the smooth running of the office
- Dealing with general enquiries such as emails, processing or handing them on to relevant colleagues
- Raising faults and internal work tickets
- Liaising both internally with different departments and externally through partner companies to resolve customer queries
- Carrying out any other ad hoc administration duties where necessary
- Liaising with clients/providers in a professional manner via email or in person
- Arranging Client Appointments via telephone
- Learning our processes and procedures, including systems, review packs and the processing of new business
- Confident with IT and Microsoft office software packages, especially Teams, Outlook, Word, Excel and PowerPoint
- Managing grant applications via word and excel documents
Where you'll work
63 ALWIN
WASHINGTON
NE38 9EW
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
ITEC NORTH EAST LIMITED
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
What training will the apprentice take and what qualification will the apprentice get at the end?
Level 3 Business Administrator Apprenticeship Standard which includes:
- Level 2 Functional Skills in maths and English (if required)
- End-Point Assessment (EPA)
Via your ITEC tutor and on-the-job training, you'll get the opportunity to learn:
- Record and document production
- Decision making
- Interpersonal skills
- Communication
- Quality
- IT skills
- Planning and organisation
- Project management
- Relevant regulation
- Policies
- External environmental factors
- Training 2 days a month via Zoom
- In-house training and mentoring support
Requirements
Desirable qualifications
GCSE in:
- English (grade 4)
- Maths (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Team working
- Creative
- Initiative
Other requirements
Employer suggested entry requirement Minimum of 4 GCSE’s grade 3/D or higher Grade 4/C or equivalent in either maths or English
About this employer
Our expert green energy engineers at Armstrong Renewables are dedicated to providing renewable energy solutions in Newcastle and the wider North East region. Our mission is to guide you or your business towards a greener and more sustainable energy future. We specialise in offering professional renewable energy consultations and solutions, with a dedication to completing a full service from initial conversation to aftercare and everything in between.
After this apprenticeship
- Possibility of a full-time position upon completion of the apprenticeship
Ask a question
The contact for this apprenticeship is:
ITEC NORTH EAST LIMITED
The reference code for this apprenticeship is VAC1000341553.
Apply now
Closes on Monday 20 October 2025
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