Customer Service Apprenticeship Level 2

Roses Pantry

Nottingham (NG15 9BD)

Closes in 8 days (Friday 19 September 2025 at 11:59pm)

Posted on 11 September 2025

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Summary

We're looking for a school leaver interested in Customer Service and Hospitality to join our Team at Roses Pantry. We are a busy family ran Coffee Shop, Restaurant and Newsagents situated in Milton Court, in Ravenshead. We’ve been open over 4 years, and in that time Roses Pantry has become a true community hub.

Wage

£9,815 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Subject to age on successful application.

Training course
Food and beverage team member (level 2)
Hours
Your working week will start at 9am and generally finish at 2pm Monday to Friday.

25 hours a week

Start date

Monday 29 September 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

• Give customers a positive impression of themselves
• Maintain a safe, hygienic and clean working environment
• Work effectively as part of the customer service team
• Serve food & drinks at the table
• Clear and clean the tables and chairs
• Receive, reconcile and return Newspapers and Magazines.
• Maintain the Newspaper and Magazine Stock
• Learn the art of Making and serving Coffee and Tea
• Learn how to maintain and clean the Coffee Machine
• Keep up to date with new products, menus and promotions
• Help to maintain our social media platform
• Assist with setting up the outside patio area
• Use the Point of Sale System
• Learn to bake
• Learn to cook
• Put into practice lessons from basic food hygiene course
• Put into practive lessons from allergen awareness course
• Carry out a first aid course

Where you'll work

7 Milton Court
Ravenshead
Nottingham
NG15 9BD

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

HIT TRAINING LTD

Training course

Food and beverage team member (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Serve food and beverages to individual business standards.
  • Identify opportunities and apply techniques to increase sales and improve customer experience.
  • Tailors communication techniques to meet customer needs and build rapport.
  • Maintain a safe, hygienic, and secure working environment.
  • Comply with health and safety legislation, regulations, guidelines and procedures.
  • Follow food safety and allergen legislation and procedures applicable to own role.
  • Use technology and equipment in line with business policy to meet customer needs.
  • Handle transactions and payments securely.
  • Work as part of a team to ensure that the products and services are delivered on time and in line with business needs
  • Deal with or escalate issues that impact service and customer experience, and implement any instructions given by supervisor.
  • Use professional methods of communication that are tailored to different situations, and individual and team needs.
  • Manages own time and workload, prioritising tasks.
  • Maintain and rotate stock according to life cycle and business processes.
  • Ensure equipment and technology faults and maintenance issues are reported promptly.
  • Check customers are satisfied with products and services through questioning and act on feedback in line with business procedures.
  • Keep up to date with changes to products and processes.
  • Uses feedback to improve own performance.
  • Reduces the waste of resources, taking sustainability into account, in line with business expectations.
  • Follows and supports equity, diversity and inclusion legislation and principles.
  • Participate in team briefings, implementing instructions, and offering input or feedback where relevant.
  • Serve food and beverages to individual business standards.
  • Identify opportunities and apply techniques to increase sales and improve customer experience.
  • Tailors communication techniques to meet customer needs and build rapport.
  • Maintain a safe, hygienic, and secure working environment.
  • Comply with health and safety legislation, regulations, guidelines and procedures.
  • Follow food safety and allergen legislation and procedures applicable to own role.
  • Use technology and equipment in line with business policy to meet customer needs.
  • Handle transactions and payments securely.
  • Work as part of a team to ensure that the products and services are delivered on time and in line with business needs
  • Deal with or escalate issues that impact service and customer experience, and implement any instructions given by supervisor.
  • Use professional methods of communication that are tailored to different situations, and individual and team needs.
  • Manages own time and workload, prioritising tasks.
  • Maintain and rotate stock according to life cycle and business processes.
  • Ensure equipment and technology faults and maintenance issues are reported promptly.
  • Check customers are satisfied with products and services through questioning and act on feedback in line with business procedures.
  • Keep up to date with changes to products and processes.
  • Uses feedback to improve own performance.
  • Reduces the waste of resources, taking sustainability into account, in line with business expectations.
  • Follows and supports equity, diversity and inclusion legislation and principles.
  • Participate in team briefings, implementing instructions, and offering input or feedback where relevant.

Training schedule

This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Presentation skills
  • Administrative skills
  • Number skills
  • Team working
  • Creative
  • Initiative
  • Patience

About this employer

The successful applicant will benefit from • A friendly environment, working alongside passionate team members • Christmas Day and New Year’s Day off every year • Ample Free On site Parking • Finishing before 2:30 most days • Opportunities to learn how to bake • Opportunities to learn how to cook • Barista Training • Training in Food Hygiene and Allergy Awareness • An industry standard accredited apprenticeship managed by JCT

http://www.rosespantry.co.uk (opens in new tab)

Company benefits

On site parking Good connections for bus routes. Tips Holiday Pay

After this apprenticeship

Following succesfull completion of level 2 then level 3 would be offered providing a pathway to assistant manager of the store in the future.

Ask a question

The contact for this apprenticeship is:

Roses Pantry

Lisa Hadley

pshadley27@gmail.com

The reference code for this apprenticeship is VAC1000341534.

Apply now

Closes in 8 days (Friday 19 September 2025 at 11:59pm)

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