Customer Service Advisor Apprentice
DALZIEL LIMITED
Hebburn (NE31 2JZ)
Closes in 15 days (Friday 26 September 2025 at 11:59pm)
Posted on 11 September 2025
Contents
Summary
Reporting to the Supply Chain Manager, the Customer Service Advisor is a key member of the team who acts as a liaison between customers, clients and various service departments. Their main duty is to deal with a variety of customer requests and provide assistance to help individuals resolve any problems they may be experiencing.
- Wage
-
£13,741 to £22,222.20, depending on your age
National Minimum Wage
- Training course
- Customer service practitioner (level 2)
- Hours
-
Monday to Friday, between 09:00-17:00.
35 hours a week
- Start date
-
Monday 29 September 2025
- Duration
-
1 year
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Consistently improve upon and deliver a Customer Experience to the highest standards to both internal and external customers.
- Responsible for ensuring products manufactured by Dalziel Ingredients Ltd are delivered on time to either internal or external customers.
- Customer requirements and monitoring of performance
- Effectively deal with both incoming and outgoing calls to ensure a high level of productivity
- To integrate and participate in the Food Safety Culture into the procurement process through regular attendance of departmental meetings
- To ensure that BRC V8 Global Food Standard through the Dalziel Ingredients Ltd, relevant procedures and other documents are fully implemented into the day-to-day activities of the site which cover Food Safety, Quality, Legality and Integrity
- To liaise with the NPD / Technical teams to ensure that customer services do not impact Food Safety, Quality, Legality, Integrity and customer
- To ensure that Service Customer Complaints and issues related to Food Safety, Quality, Legality and Integrity are dealt with in a timely manner.
- Respond to customer communications via email as well as telephone
- Ensure all data and administrative work is carried out accurately and in a timely manner.
- Liaise and develop a rapport with internal/external customers
- Able to manage own time and productivity effectively to meet service requirements
- Actively look for ways to improve customer service, including your own personal performance, by sharing ideas with your team.
- Display extensive knowledge about products and services
- Maintain sensitive data information
- Adherence to food safety rules/process
- Ensure a clean and tidy office inline with a highly accredited BRC site
- Supports and promotes 'clean as you go'
- Consciously create a workplace culture that is consistent with Dalziel Ingredients guiding and operating principles
- Ensuring that communication between all staff members/department is ongoing.
Ensure a safety-first approach in all you do- Actively support the company’s Health and Safety objectives
- KPI’s for this role will be measured on: On time in full delivery of all Materials, Stock Levels, Schedule Adherence and Materials availability
Where you'll work
Unit 2
Monkton Business Park North
Hebburn
NE31 2JZ
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
ZENITH PEOPLE LIMITED
Training course
Customer service practitioner (level 2)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
Training schedule
Requirements
Desirable qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Team working
About this employer
Dalziel are a leading food manufacturer specialising in developing bespoke flavour and functional blends for all food sectors.
Company benefits
Employee assistance programme. Free on-site parking.
After this apprenticeship
Potentially a full-time role available for the right person upon completion of the apprenticeship. The employer is invested in progressing staff within the business when the opportunity arises.
Ask a question
The contact for this apprenticeship is:
ZENITH PEOPLE LIMITED
Ian Wilkinson
ianwilkinson@zenithtraining.org.uk
The reference code for this apprenticeship is VAC1000341520.
Apply now
Closes in 15 days (Friday 26 September 2025 at 11:59pm)
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