Business Administration Apprentice
PENNY PRICE AROMATHERAPY LTD
HINCKLEY (LE10 3BE)
Closes in 15 days (Friday 26 September 2025 at 11:59pm)
Posted on 10 September 2025
Contents
Summary
Join our family-run business and become part of a friendly, supportive team. You will provide excellent customer service via phone and email, manage course bookings and student records, maintain training equipment, update the website, support shop operations, assist with events and trade shows, and handle general office and administrative tasks.
- Wage
-
£14,722.50 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Business administrator (level 3)
- Hours
-
Monday - Friday, between 9am - 5pm.
37 hours 30 minutes a week
- Start date
-
Monday 3 November 2025
- Duration
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1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Answering phone and email enquiries.
- Customer Service.
- Co-ordinate students' homework and marking.
- Entering course bookings and orders onto Sage and the in-house system.
- Ensure all training equipment and linen is kept clean and laundered.
- Updating the website with course dates and new products.
- Setting up of the classroom when courses are running.
- Upselling Penny Price products where possible.
- Staff liaison for birthdays/events / social.
- Source raw materials, bottles, consumables, stationery and packaging sundries cost effectively.
- Market research/Identifying trends.
- Attending industry trade shows.
- Ensure 3rd party selling sites are up-to-date.
- Operate the Shop and supervise stocking of products.
- Assist in the organisation of trade shows and exhibitions.
- Support the Key Client manager in scanning and saving important documents, creating goods received and sent notes.
- Document process and storage facility in line with our ISO requirements.
- Post – taking parcels to the post office.
- General office duties.
Where you'll work
UNIT D3
RADIUS COURT
MAPLE DRIVE
HINCKLEY
LE10 3BE
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
LOUGHBOROUGH COLLEGE
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
- Online attendance with Loughborough College within the first 15 months, one morning per week with onsite sessions in the afternoon to assist with portfolio building and preparation for End Point Assessment.
- Diarised visits from dedicated Trainer/Assessor.
- Attendance to Loughborough College for Functional Skills (if required).
- On-the-job training.
- Off-the-job training.
Requirements
Essential qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Problem solving skills
- Administrative skills
Other requirements
You will have a friendly and positive manner, the ability to use your initiative, work as a member of the team, ask for help and accept it when given.
About this employer
At Penny Price Aromatherapy we formulate and manufacture aromatherapy based products for health and wellbeing for the direct consumer as well as the retailed business. Established in 2003, the Penny Price Academy prides itself on its excellent delivery of aromatherapy and complementary therapy courses, teaching Clinical Aromatherapy to level 5 for professional therapists.
https://www.penny-price.com (opens in new tab)
Company benefits
28 days annual leave plus bank holidays. 25% Staff discounts on all PPA products and courses. Part of the Healthy Advantages Leicestershire. Employee Assistance Programme. Westfield Health – cash back plan – available. Cake with our meetings!
After this apprenticeship
To progress through the company admin programme and take over the Academy Administrative position, being in charge of your own area of the company.
Ask a question
The contact for this apprenticeship is:
LOUGHBOROUGH COLLEGE
Sophia Cleaver
apprenticeships@loucoll.ac.uk
The reference code for this apprenticeship is VAC1000341370.
Apply now
Closes in 15 days (Friday 26 September 2025 at 11:59pm)
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