Business Administration Apprentice
Ossett Surgery
WEST YORKSHIRE (WF5 8DF)
Closes in 21 days (Friday 10 October 2025 at 11:59pm)
Posted on 18 September 2025
Contents
Summary
To provide an efficient and effective reception and administration service, to support the doctors, patients, and fellow team members of the practice. The post-holder will be expected to work as part of a team and on his/her own initiative, whilst working towards a L3 business admin qualification.
- Wage
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£11,778 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Business administrator (level 3)
- Hours
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The core hours are Monday - Friday between 8.00am - 6.30pm. To be confirmed at interview. Minimum 30 hours a week, maybe up to 37.5.
30 hours a week
- Start date
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Monday 3 November 2025
- Duration
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1 year
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Duties will consist of:
- Providing a reception service to patients, dealing with enquiries, and sometimes supporting difficult and distressed patients
- Ensuring messages are communicated to relevant personnel in a timely, accurate and efficient way
- Taking repeat prescription requests and other documentation over the counter, using the correct forms and following procedures
- Providing an effective and efficient reception service using the practices clinical computer system, making appointments, marking patients’ arrivals etc
- Deal sensitively with complaints from service users in accordance with the Practice’s policies and procedures
- To be responsible for incoming mail from patients and hospital providers received over the counter
- Undertaking wide ranging administrative duties including registering patients, photocopying, scanning, producing prescriptions, sorting post, filing etc
- Maintaining absolute confidentiality at all times and being aware of practice policies
This list is not exhaustive, and you will be expected to perform different tasks as necessitated by the Management Team which are relevant to your role within the company to meet the overall business needs. The role will evolve as time and duties progress.
Where you'll work
OSSETT HEALTH VILLAGE
KINGSWAY
OSSETT
WEST YORKSHIRE
WF5 8DF
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
C.M.S. VOCATIONAL TRAINING LIMITED
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
As a Business Administration Apprentice, you will complete the following qualifications as part of your Apprenticeship:
- Level 3 Business Administrator Standard Apprenticeship
- Level 2 Functional Skills maths and English if not already achieved
- You will also develop the skills, knowledge and behaviours required to work within an office environment
- This apprenticeship is delivered in the workplace and 20% of your working time will be dedicated towards training and learning new skills
You will be allocated a tutor who will provide you with personal support and assessment at pre-arranged times.
Assessment is through a variety of methods including observations in the workplace, witness testimonies, product evidence and professional discussions. All evidence will be logged to your electronic portfolio.
Requirements
Essential qualifications
GCSE in:
- English (grade 4)
- Maths (grade 4)
Desirable qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Customer care skills
- Administrative skills
- Team working
- Initiative
- Non judgemental
- Patience
- Good attendance record
- Self Motivated
Other requirements
This wage is correct for NMW for apprentices. The wage will be reviewed on a regular basis, dependent on the progression of the learner. The successful candidate will also be entitled to study for an accredited apprenticeship qualification. Staff in this environment must be able to respond quickly and appropriately, remaining professional at all times. The post involves constant public contact, so customer care and communication skills are essential. Due to the nature of the working environment a level of flexibility is required as sometimes clinics can run late outside the operating hours of 8.00am and 18.30pm. Maintaining absolute confidentiality at all times and being aware of all Information Governance and Data Protection regulations is an important aspect of this role. Every employee must sign a confidentiality agreement and any breach of this could lead to disciplinary action. The following additional training is mandatory when the Apprentice starts (most is online and will be organised by the Practice): • Confidentiality/Information Governance • Health and Safety • Fire Safety • Manual Handling • Safeguarding Children • Infection prevention Please note: Candidates registered with this practice would be expected to change doctors if offered the post.
About this employer
We provide comprehensive NHS primary care services to help you manage your health and well-being. This section contains information about our practice. There are many services available to help you to stay healthy. Some of these services can be accessed directly, and for others you need to be registered with a GP Practice (Surgery).
After this apprenticeship
Great prospects for progression to a full-time position for the right candidate.
Ask a question
The contact for this apprenticeship is:
C.M.S. VOCATIONAL TRAINING LIMITED
Mandy Hodson
mandy@cmsvoc.co.uk
01924 614523
The reference code for this apprenticeship is VAC1000341273.
Apply now
Closes in 21 days (Friday 10 October 2025 at 11:59pm)
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