Reception administration Apprentice level 3
Tinkers Lane Surgery
WILTSHIRE (SN4 7AT)
Closes in 20 days (Tuesday 30 September 2025 at 11:59pm)
Posted on 9 September 2025
Contents
Summary
We are offering the opportunity to join our clinical support team as an apprentice undergoing a Business Administrator Level 3 Apprenticeship, with a view to a permanent role on successful completion.
- Wage
-
£14,526.20 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Business administrator (level 3)
- Hours
-
Monday to Friday between 8.00am and 6.30pm (37 hours flexible over the days to meet the needs of the team.
37 hours a week
- Start date
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Monday 13 October 2025
- Duration
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1 year 6 months
- Positions available
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1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
The purpose of the role is to:
- Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
- Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way
- Undertake a variety of administrative duties to assist in the smooth running of the practice
- Facilitate effective communication between patients, members the primary health care team, secondary care and other associated healthcare agencies
Duties and responsibilities:
The duties and responsibilities to be undertaken by members of the practice administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the senior receptionist/practice manager, dependent on current and evolving practice workload and staffing levels:
- Opening up/locking-up of practice premises and maintaining security in accordance with Practice protocols
- Maintaining and monitoring the practice appointments system
- Processing personal and telephone requests for appointments, visits, answering the telephone and conveying messages and ensuring callers are directed to the appropriate healthcare professional
- Processing and distributing incoming (and outgoing) mail
- Filing and retrieving paperwork
- Accepting requests for prescriptions including checking the fax machine, emails and prescription box
Full job description available upon request
Where you'll work
THE SURGERY
TINKERS LANE
ROYAL WOOTTON BASSETT
WILTSHIRE
SN4 7AT
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
NEW COLLEGE SWINDON
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
- Business Administrator Level 3 Apprenticeship Standard
- On the job training as well as taught sessions at New College Swindon
Requirements
Essential qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Non judgemental
- Patience
About this employer
Tinkers Lane Surgery is a friendly, high performing GMS Practice, based in a purpose built health centre within the market town of Royal Wootton Bassett, just off the M4 in Wiltshire. Our current team has three partners (one Senior Partner GP, one Managing Partner and a Financial Partner), two salaried GPs, one Qualified Physician Associate and one Advanced Nurse Practitioner. The nursing team consists of 9 clinicians ranging from practice nurses to Health Care Assistants. The Clinical Support team carries out all the reception and administration duties for the practice, consisting of 9 members headed up by a reception supervisor. We are a training practice and currently have 3 x GP trainees, 9 x medical students a PA student and 2 x Trainee Nurse Associates.
After this apprenticeship
- Opportunity to progress to be a member of the team with a permanent role
- Possibility of further qualifications to be sponsored by practice via New College
Ask a question
The contact for this apprenticeship is:
NEW COLLEGE SWINDON
Kirsty Quittelier
Kirsty.Quittelier@newcollege.ac.uk
07564576155
The reference code for this apprenticeship is VAC1000341079.
Apply now
Closes in 20 days (Tuesday 30 September 2025 at 11:59pm)
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