Exams Administration Apprenticeship - J3436
SOUTH WEST APPRENTICESHIP COMPANY LTD
Bristol (BS1 5UA)
Closes in 12 days (Monday 22 September 2025 at 11:59pm)
Posted on 9 September 2025
Contents
Summary
Are you highly organised, detail-focused, and ready to launch your career in education administration? We are seeking an enthusiastic Exams Admin Apprentice to support our busy Exams Office. This is a brilliant opportunity to gain hands-on experience in a fast-paced college environment while studying towards a Business Administration qualification.
- Wage
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£14,526.20 a year
Check minimum wage rates (opens in new tab)
The salary is reviewed annually.
- Training course
- Business administrator (level 3)
- Hours
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Monday to Thursday 9am - 5pm or 8am - 4pm
Friday 9am - 4.30pm or 8am - 3.30pm with ½ an hour unpaid lunch.
37 hours a week
- Start date
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Monday 6 October 2025
- Duration
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1 year 9 months
- Positions available
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1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
About the Role:
You'll work as part of the Management Information Systems (MIS) team, reporting to the Examinations Manager, and play a vital role in supporting the planning, organisation, and delivery of all examination and certification processes in line with awarding body regulations across all campuses. By supporting the Exams Team in providing reliable, high-quality support to both students and colleagues, you will directly contribute to student success, operational excellence, and the College’s reputation for delivering a seamless and supportive assessment experience.
Key Responsibilities:
- Assist in maintaining the examination data regarding exam elements, dates and times within the management information system
- Supporting the Exams Team in ensuring that student registration date is collected and recorded to ensure students are registered for the appropriate qualification in a timely manner
- Assisting with processing exam booking requests, arranging exams, scheduling invigilators and maintaining the College examination timetable ensuring that rooms/venues used for exams are suitable
- Support the Exams team in communicating with curriculum staff, students, and awarding bodies
- Respond to enquiries from students and staff regarding qualifications, examinations, results and certificates
- At all times following the City of Bristol College, relevant Awarding Body and JCQ policies, rules and regulations in order to ensure the security of all examination papers and completed exam work
- Support administrative processes such as data entry, scanning, filing, and certification distribution
- Helping with providing on-site support to invigilators and students whilst exams are underway
- Carrying out invigilation as required ensuring exams are conducted appropriately, providing a calm whilst regulated environment to ensure students have the best opportunity
- Helping with the processing of Exam Access Arrangement requests in accordance with guidelines set out by the JCQ and awarding bodies
- Working innovatively and creatively to achieve objectives and deliver an outstanding quality customer service
What We’re Looking For:
- A keen interest in administration and supporting education
- Excellent attention to detail and a methodical approach
- Strong written and verbal communication skills
- Good IT skills - confident using Microsoft Office, especially Excel and Outlook
- A flexible and proactive approach to learning new tasks
- The ability to work well as part of a team and independently
- Willingness to learn about awarding body regulations and college processes
Why Join Us:
- Gain valuable, real-world experience in education administration
- Work within a supportive and inclusive team environment
- Study towards a recognised Level 3 qualification with dedicated time for off-the-job training
- Benefit from staff discounts, excellent facilities, and the chance to make a real difference in the lives of learners
Where you'll work
St. Georges Road
Bristol
BS1 5UA
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
CITY OF BRISTOL COLLEGE
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
The apprenticeship standard consists of:
- Level 3 Business Administration
- Functional Skills maths and English (If required)
- Technical competencies
- Technical knowledge and understanding
- Underpinning skills, attitudes and behaviours
- End point assessment
The business administrator is expected to deliver their responsibilities efficiently and with integrity - showing a positive attitude. The role involves demonstrating strong communication skills (both written and verbal) and adopting a proactive approach to developing skills. The business administrator is also expected to show initiative, managing priorities and own time, problem-solving skills, decision-making and the potential for people management responsibilities through mentoring or coaching others.
End Point Assessment Overview:
You will need to pass an endpoint assessment in the form of a multiple-choice assessment, a project presentation and a portfolio interview.
Competency is assessed through a combination of methods in the workplace, and you are visited regularly by your assessor. On completion, you will have gained knowledge about employment rights and responsibilities and will have the following qualifications in addition to the apprenticeship:
- Level 2 Functional Skills qualification in English (if applicable)
- Level 2 Functional Skills qualification in Mathematics (if applicable)
- Level 2 Functional Skills qualification in Information and Communication Technology (if applicable)
The EPA consists of three elements (Knowledge Test, Core Knowledge, Skills and Behaviours, and a Portfolio Based Interview), All assessment methods need to be passed. Each assessment method should directly assess the knowledge, skills and behaviours of the Standard.
More training information
The training provider for this apprenticeship will be City of Bristol College who will support you in working towards achieving your qualification.
Requirements
Essential qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Problem solving skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Non judgemental
- Patience
Other requirements
Disclosure and Barring Service (DBS) check.
About this employer
As an apprentice, South West Apprenticeship Company Limited, the Flexi Job Agency (FJA) will employ the successful candidate on behalf of this employer. 99% of our apprentices gain full-time employment with their host organisation after completing their apprenticeship or they have progressed onto higher qualifications. The experience and knowledge you gain, plus the relationships you develop, make it easier to progress quickly.
http://www.theswac.org.uk (opens in new tab)
Company benefits
Benefits include pension, two-week paid Christmas closure, volunteering leave, CPD opportunities, family-friendly policies, and staff discounts.
After this apprenticeship
Upon successful completion of the apprenticeship, you may have the opportunity to apply for permanent roles within the MIS or wider college administration teams.
Ask a question
The contact for this apprenticeship is:
CITY OF BRISTOL COLLEGE
The reference code for this apprenticeship is VAC1000341043.
Apply now
Closes in 12 days (Monday 22 September 2025 at 11:59pm)
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