Customer Service Practitioner Apprentice
WILDCAT LAW LTD
Eastleigh (SO50 5RG)
Closes in 10 days (Friday 19 September 2025 at 11:59pm)
Posted on 8 September 2025
Contents
Summary
We are offering an exciting opportunity for an enthusiastic individual to join our rapidly growing Eastleigh team as a Customer Service Practitioner Apprentice. This apprenticeship is not just a chance to develop first-class customer service skills—it’s also a valuable first step towards building a career in the legal profession.
- Wage
-
£14,722.50 to £23,809.50, depending on your age
National Minimum Wage
- Training course
- Customer service practitioner (level 2)
- Hours
-
Monday - Friday, 9.00am - 5.00pm
37 hours 30 minutes a week
- Start date
-
Monday 6 October 2025
- Duration
-
1 year
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Greeting and assisting clients in person, by phone, and via email.
Handling client enquiries and directing them to the appropriate teams - Supporting the smooth running of client meetings, including preparing documents and meeting rooms
- Maintaining accurate client records and using our case management systems
- Learning about legal processes and the importance of confidentiality, professionalism, and attention to detail
- Contributing to a positive client experience by ensuring our service is approachable, efficient, and client-focused
Where you'll work
Market Street
Eastleigh
SO50 5RG
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
SOUTH HAMPSHIRE COLLEGE GROUP
Training course
Customer service practitioner (level 2)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
Training schedule
Customer Service Practitioner Level 2 Apprenticeship Standard:
- You will learn via a blended delivery model which means learning will take place in the work place, online
- Apprentices are invited to attend 4 masterclasses at the Eastleigh College during the year
More training information
Eastleigh College has been an established provider of full-time courses and apprenticeships for over 60 years. We specialise in technical and professional courses that best prepare you for your future, whether you want to go to university, gain an apprenticeship or progress straight into full-time work.
The College continues to develop new Centres of Excellence, creating state-of-the-art facilities with cutting-edge resources that are unrivalled in the region. These exceptional learning environments alongside industry expert lecturers will significantly enhance your learning and future progression and career opportunities.
From September 2025, Eastleigh College will have Centres of Excellence in:
- Business
- Finance and Accounting
- Health and Social Care
- Construction
Requirements
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Administrative skills
- Team working
- Initiative
- Patience
About this employer
We are a respected English law firm with a strong reputation for delivering outstanding legal services to our clients. We feature in not only the Legal 500 but also the Spears 500 guides due to our expertise dealing with the highest profile clients. At the heart of our success is our commitment to excellent client care.
After this apprenticeship
- Successful apprentices will not only complete the qualification but may also progress into more advanced roles within the firm - such as legal administration, paralegal support, or further apprenticeships that lead towards a legal career
Ask a question
The contact for this apprenticeship is:
SOUTH HAMPSHIRE COLLEGE GROUP
The reference code for this apprenticeship is VAC1000340994.
Apply now
Closes in 10 days (Friday 19 September 2025 at 11:59pm)
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