Apprentice Customer Service Representative
UYR LTD
Pontefract (WF9 3AP)
Closes in 27 days (Wednesday 8 October 2025 at 11:59pm)
Posted on 10 September 2025
Contents
Summary
Are you highly organised, friendly, and looking to kick-start your career in a fast-paced, creative environment? Join our growing team as a Client Services Admin Support, where you'll play a key role in delivering outstanding service to our valued clients whilst working towards a Business Admin qualification.
- Wage
-
£14,722.50 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Business administrator (level 3)
- Hours
-
Monday - Friday 9am - 5.30pm with 1 hour lunch break.
37 hours 30 minutes a week
- Start date
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Thursday 9 October 2025
- Duration
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1 year 6 months
- Positions available
-
3
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
As part of our Client Services Team, you’ll be responsible for supporting the day-to-day admin and order processing tasks that keep our operation running smoothly. It’s a fantastic opportunity to grow with a business that values development, teamwork, and great service.
Your day to day duties will include:
- Processing client orders using our bespoke online portal and internal systems (full training provided)
- Supporting the team with daily administrative tasks as required
- Checking deliveries to sites and producing proof of delivery (POD) reports
- Communicating with courier companies to resolve delivery issues
- Answering inbound calls from clients and providing helpful, friendly assistance
- Providing general day-to-day support to the Client Services Team
Where you'll work
15 Langthwaite Road
South Kirkby
Pontefract
WF9 3AP
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
DERBY BUSINESS COLLEGE LIMITED
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
- In addition to gaining practical experience in the role, you will also attain an NVQ Level 3 Business Admin qualification which will help start your career and give you an insight into the businesses processes and procedures
- Our training is all completed remotely via teams with a development coach who will be available for support 24/7 and will arrange weekly/fortnightly meetings with you
- You receive 20% off-the-job training during this apprenticeship which is included in your weekly working hours
More training information
- DBC Training are a multi award-winning employment and skills training provider
- We offer high-quality employer solutions to improve productivity and learner solutions to support individuals to fulfil their potential
- https://dbc-training.co.uk/
Requirements
Essential qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Administrative skills
- Logical
- Team working
- Initiative
About this employer
UYR Ltd is Housed in a full-service production facility at our purpose-built site in Wakefield, West Yorkshire, we are one of the UK’s leading independent suppliers of design and print solutions, We proudly work with some of the UK’s leading hospitality & Retail brands, and we’re expanding rapidly into exciting new sectors.
https://www.uyr.co.uk/ (opens in new tab)
Company benefits
Part of a friendly, supportive team in a creative, fast-growing business, Learn from experienced professionals & gain valuable industry skills, Clear progression opportunities, Full training provided on all systems and processes.
After this apprenticeship
- Opportunities to grow within the business for the right person
Ask a question
The contact for this apprenticeship is:
DERBY BUSINESS COLLEGE LIMITED
Catherine
cat@dbc-training.co.uk
The reference code for this apprenticeship is VAC1000340971.
Apply now
Closes in 27 days (Wednesday 8 October 2025 at 11:59pm)
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