Hospitality Accommodation Team Member Apprenticeship at The Angel Hotel
INSPIRE ATA LIMITED
Leamington Spa (CV32 4NZ)
Closes in 21 days (Tuesday 30 September 2025 at 11:59pm)
Posted on 8 September 2025
Contents
Summary
Are you looking for a role that offers variety, teamwork, and the chance to deliver excellent customer service? This hands-on position gives you the opportunity to gain experience across multiple areas of hospitality, including dining and bar service, housekeeping, reception, and more.
- Wage
-
£11,778 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
Check minimum wage rates (opens in new tab)
Automatic pay increase after one year on programme for 19+ year olds
- Training course
- Hospitality accommodation team member (level 2)
- Hours
-
This is a 30-hour-per-week role spread over 5 days, which may include weekends (Saturday and Sunday).
30 hours a week
- Start date
-
Monday 6 October 2025
- Duration
-
1 year
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
You’ll play a key part in creating a smooth, welcoming experience for every guest—working closely with colleagues, managers, and suppliers to support the day-to-day running of our operations.
We are seeking a motivated individual to join our housekeeping team, with the flexibility to assist in our restaurant during breakfast service.
Alongside your core duties, you’ll receive dedicated training (1 hour per week) to develop your skills in other areas of the business, including:
- Front of house systems
- Bar service
- Outbound communications
This is a 30-hour-per-week role spread over 5 days, which may
We’d love to hear from you if you are:
- Enthusiastic and eager to learn
- Honest, reliable, and adaptable
- A team player who enjoys working with others
- Customer-focused, with a positive attitude
Where you'll work
143 Regent Street
Leamington Spa
CV32 4NZ
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
HIT TRAINING LTD
Training course
Hospitality accommodation team member (level 2)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Asks questions to support and direct the guest journey, and responds to, redirects, or escalates guest requests, taking opportunities to signpost other services eg dining, bar.
- Identifies and acts on opportunities to increase sales and guest loyalty.
- Tailors communication to meet guest needs and build rapport.
- Delivers customer service to business standards, checks that guests are satisfied with products or service, and acts on feedback.
- Assists in the resolution of feedback, complaints, and issues.
- Handles room keys and guest property, including lost property, in line with business procedures
- Handles transactions and payments securely.
- Applies packages and allowances to guest purchases, explains packages, allowances, and processes to guests, and takes payments if required.
- Communicates within and between teams to ensure operational effectiveness and efficiency.
- Reports or records faults, issues or damage to e.g. equipment, rooms, and escalates guest feedback as appropriate.
- Follows steps of food service for relevant business e.g. set up, reset, touch points, sequence of service.
- Follows food safety and allergen legislation eg handling, labelling, and temperature monitoring.
- Prepares and serves alcoholic and non-alcoholic beverages to business standards.
- Uses on site specialist equipment and technology relevant to business correctly and efficiently.
- Follows sequence for cleaning guest accommodation and public areas in line with business processes and standards for relevant business e.g. touch points, sequence of service.
- Selects and applies hygiene management techniques to maintain a safe, clean environment, including pest and virus control, following COSHH guidelines.
- Handles and disposes of waste safely.
- Manage stock across departments in line with local procedures relevant to own role.
- Complies with health and safety legislation, regulations, security and safety guidelines and procedures, including manual handling, fire safety, emergency evacuation, and lone working.
- Delivers to key performance indicators to support efficiency, performance and profitability within own area of responsibility.
- Uses feedback from managers and team to improve own performance and meet personal goals.
- Attends team briefings and implements instructions, offering input or feedback where relevant within team.
- Manages own time to ensure allocated tasks are completed.
- Reduces the waste of resources, taking sustainability into account, in line with business expectations.
- Follows equity, diversity and inclusion legislation and principles.
- Asks questions to support and direct the guest journey, and responds to, redirects, or escalates guest requests, taking opportunities to signpost other services eg dining, bar.
- Identifies and acts on opportunities to increase sales and guest loyalty.
- Tailors communication to meet guest needs and build rapport.
- Delivers customer service to business standards, checks that guests are satisfied with products or service, and acts on feedback.
- Assists in the resolution of feedback, complaints, and issues.
- Handles room keys and guest property, including lost property, in line with business procedures
- Handles transactions and payments securely.
- Applies packages and allowances to guest purchases, explains packages, allowances, and processes to guests, and takes payments if required.
- Communicates within and between teams to ensure operational effectiveness and efficiency.
- Reports or records faults, issues or damage to e.g. equipment, rooms, and escalates guest feedback as appropriate.
- Follows steps of food service for relevant business e.g. set up, reset, touch points, sequence of service.
- Follows food safety and allergen legislation eg handling, labelling, and temperature monitoring.
- Prepares and serves alcoholic and non-alcoholic beverages to business standards.
- Uses on site specialist equipment and technology relevant to business correctly and efficiently.
- Follows sequence for cleaning guest accommodation and public areas in line with business processes and standards for relevant business e.g. touch points, sequence of service.
- Selects and applies hygiene management techniques to maintain a safe, clean environment, including pest and virus control, following COSHH guidelines.
- Handles and disposes of waste safely.
- Manage stock across departments in line with local procedures relevant to own role.
- Complies with health and safety legislation, regulations, security and safety guidelines and procedures, including manual handling, fire safety, emergency evacuation, and lone working.
- Delivers to key performance indicators to support efficiency, performance and profitability within own area of responsibility.
- Uses feedback from managers and team to improve own performance and meet personal goals.
- Attends team briefings and implements instructions, offering input or feedback where relevant within team.
- Manages own time to ensure allocated tasks are completed.
- Reduces the waste of resources, taking sustainability into account, in line with business expectations.
- Follows equity, diversity and inclusion legislation and principles.
Training schedule
The successful candidate will obtain a Level 2 Hospitality Accommodation Team Member Apprenticeship standard qualification.
More training information
Each apprentice will have their own dedicated tutor who will conduct monthly remote tutorials and reviews, providing continuous support throughout the apprenticeship program. Depending on the apprentice’s needs, the frequency of these sessions may vary.
Requirements
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Team working
- Initiative
- Non judgemental
- Confident
- Positive attitude
Other requirements
Pre-employment checks. Please be aware that upon a successful offer of employment, the company completes digitalised right-to-work checks and DBS applications via an external provider - 'Matrix Screening'. The company also completes an internal online social media search, in line with Keeping Children Safe in Education guidance.
About this employer
Inspire ATA is an official Flexi-Job Apprenticeship Agency, licenced by the Department for Education. Currently ranked 1st in the Rate My Apprenticeship Top 100 Apprenticeship Employers in the UK Award 2024-2025. Inspire ATA specialises in creating apprenticeship opportunities, where we recruit and employ the apprentice on behalf of our host clients, enabling us to offer additional support and a better experience for both the apprentice and the client as the experts in the industry. We arrange the most suitable and appropriate apprenticeship training from one of our partnered training providers. If you are successful in securing an apprenticeship with Inspire ATA, it is important to understand that Inspire ATA will be your employer and the apprenticeship placement will be a separate organisation that simply hosts you as an apprentice. As a Flexi-Job Apprenticeship Agency, Inspire ATA performs an important role in developing the UK labour market and it is our responsibility to ensure that talent is recognised, developed, and matched with business needs, whatever the background of the individual, irrespective of gender, race, disability, age, religion or belief, relationship orientation, marital or civil partnership status, pregnancy or maternity and gender reassignment. We are proud of the diverse nature of our business and work with clients to ensure that all candidates are treated with courtesy and respect.
After this apprenticeship
Potential full-time employment for the right candidate upon successful completion of the apprenticeship.
Ask a question
The contact for this apprenticeship is:
INSPIRE ATA LIMITED
Katie Munn
Katie@inspire-ata.co.uk
The reference code for this apprenticeship is VAC1000340881.
Apply now
Closes in 21 days (Tuesday 30 September 2025 at 11:59pm)
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