Level 3 Information Communications Technician Apprenticeship

St John Payne Catholic School

Essex (CM1 4BS)

Closes in 31 days (Friday 10 October 2025 at 11:59pm)

Posted on 8 September 2025

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Summary

This role is aligned with the Level 3 Information Communication Technician apprenticeship standard. As part of this programme, you will work towards completing the Support Technician pathway, whilst receiving on-the-job training working alongside an experienced IT team.

Wage

£14,526.20 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Training course
Information communications technician (level 3)
Hours
Monday - Friday between 9am-5pm.

37 hours a week

Start date

Saturday 11 October 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Respond to staff ICT help requests (e.g., computer not working, log-in issues).
  • Set up and relocate classroom equipment (computers, monitors, projectors, etc.).
  • Replace broken or faulty peripherals (e.g., keyboards, mice, headphones).
  • Clean ICT equipment, including projector filters, monitors, and devices.
  • Assist with the safe disposal and recycling of obsolete ICT equipment.
  • Maintain and stock-check ICT supplies (e.g., cables, batteries).
  • Record and label school ICT hardware and update inventory databases.
  • Perform routine checks on ICT suites and classroom technology.
  • Support with connecting devices to the school network (e.g. laptops, tablets).
  • Support basic software installations under supervision.
  • Assist with maintaining and tidying server rooms, ICT storage, and workspaces.
  • Set up basic AV equipment for assemblies, meetings, and events (e.g., projectors, microphones).
  • Assist in maintaining classroom ICT equipment and electronic signage.
  • Report faults that require escalation to the Network Manager or external support providers.
  • Learning and Development Opportunities
  • Gain experience in hardware and software support.
  • Learn about school networks, filtering systems, and device management.
  • Develop problem-solving skills in real-world ICT environments.
  • Participate in training towards an industry-recognised ICT qualification.
  • Gain awareness of data protection, e-safety, and acceptable use policies.

Where you'll work

Patching Hall Lane
Chelmsford
Essex
CM1 4BS

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

CHELMSFORD COLLEGE

Training course

Information communications technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
  • Identify and scope the best solution informed by the system data associated with the task
  • Test and evaluate the system's performance and compliance with customer requirements.
  • Escalate non routine problems in line with procedures
  • Use basic scripting to execute the relevant tasks for example PowerShell, Linux
  • Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
  • Apply the necessary security, in line with access and/or encryption requirements
  • Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
  • Test and evaluate network environments
  • Monitor performance and usage of a network
  • Deploy applications on a network
  • Set up storage and data access for staff
  • Apply necessary security measures, in line with access requirements to a network
  • Carry out routine maintenance across network systems, ensuring organisational compliance
  • Monitor network-related workloads including DNS and firewalls
  • Install or undertake basic upgrades, either physically or remotely
  • Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
  • Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
  • Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
  • Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Training schedule

Information Communications Technician Level 3 Apprenticeship Standard:

  • The training will take place both virtually and in the workplace
  • The learner will have at least 6 hours "off the job" training each week
  • The Work-Based Tutor will support the apprentice with their training and preparation for their end point assessment

Requirements

Essential qualifications

GCSE in:

  • English (grade 4)
  • Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Organisation skills
  • Analytical skills
  • Logical
  • Initiative
  • Patience

Other requirements

You will need to pass a DBS check before starting the apprenticeship.

About this employer

Currently the third largest secondary school in Essex as a single academy trust and growing, we are focussed on enhancing our future structure and have roles where we are seeking people who can bring fresh perspectives and new variety for the benefits of our students. Our school offers the space to develop your talents, the freedom to contribute and the opportunity to grow as part of our welcoming and inclusive family.

https://www.sjp.essex.sch.uk/ (opens in new tab)

After this apprenticeship

For apprentices who successfully complete the Level 3 apprenticeship, the organisation will consider them for full-time employment.

Ask a question

The contact for this apprenticeship is:

CHELMSFORD COLLEGE

The reference code for this apprenticeship is VAC1000340852.

Apply now

Closes in 31 days (Friday 10 October 2025 at 11:59pm)

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