Business administration apprenticeship - ROWSY INTERNATIONAL LTD
ROWSY INTERNATIONAL LTD
FELTHAM (TW3 3JZ)
Closes in 30 days (Sunday 5 October 2025 at 11:59pm)
Posted on 5 September 2025
Contents
Summary
An amazing opportunity has arisen to undertake a Level 3 Business Administration Apprenticeship with a leading provider of Courier Services; Sea Freight; and Air Freight; Services from the United Kingdom to other parts of the world. Duties include: Dealing with telephone and email enquiries from external clients.
- Wage
-
£14,560 a year
Check minimum wage rates (opens in new tab)
Wage increases to National Minimum Wage after 12 months if over 19 years +
- Training course
- Business administrator (level 3)
- Hours
-
Monday to Friday 9:00AM to 5:30PM (1-hour lunch break). 30–35 hours per week (depending on contract).
35 hours a week
- Start date
-
Monday 6 October 2025
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Dealing with telephone and email enquiries from external clients
- Booking collections
- Faxing, filling and retrieving information and documents
- Data entry
- Post opening
- Reception duties
- Timely response to customer enquires
- Support to account officer
Desired skills
- Excellent written and communication skills
- Excellent Customer Service skills
- Proficient in Microsoft Word and Excel
- Good organisation and time management skills
Where you'll work
UNIT 2A EBURY BUSINESS CENTR
161-163 STAINES ROAD
FELTHAM
TW3 3JZ
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
LET ME PLAY LIMITED
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
- Business Administration Level 3
- This training will be conducted once a month on an online platform called Bud. This will be within working hours
Requirements
Essential qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- Attention to detail
- Organisation skills
- Administrative skills
- Analytical skills
- Team working
- Initiative
Other requirements
Make sure you have checked if you are able to get to the workplace. Check travel and plan your route before. This will be a question we will ask during the pre-screening stage.
About this employer
Rowsy International is one of the leading providers of courier services, sea freight and air freight services in the United Kingdom. Our primary focus is to ensure that our customers receive their items at the desired destination at the desired time. We operate a "no excuses" policy, thus our customers are never disappointed. We offer next day courier pick-ups and immediate national and international delivery. Whether you have business or personal shipping needs, our trained and friendly professionals are available, by 7 days a week, 24 hours a day, to assist you. We offer huge resources of skill and expertise in all area of freight related movement covering most parts of the globe.
After this apprenticeship
- Full-time employment within the company may be offered after the successful completion of the apprenticeship.
Ask a question
The contact for this apprenticeship is:
LET ME PLAY LIMITED
Louise
louise.mcmeechan@lmpeducation.org
The reference code for this apprenticeship is VAC1000340777.
Apply now
Closes in 30 days (Sunday 5 October 2025 at 11:59pm)
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