Student Services Apprentice
Chesterfield College
Derbyshire (S41 7NG)
Closes in 21 days (Friday 26 September 2025 at 11:59pm)
Posted on 5 September 2025
Contents
Summary
The successful applicant will have the opportunity to work in a diverse and fast-paced working environment, delivering excellent services to a broad range of customers with a primary focus on dealing with course enquiries, applications and administering the college’s student bursary support fund.
- Wage
-
£15,547 a year
- Training course
- Business administrator (level 3)
- Hours
-
Monday- Thursday 08:30-17:00, Friday 08:30-16:30.
37 hours a week
- Start date
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Monday 29 September 2025
- Duration
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1 year 3 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Deliver effective information, advice and guidance to new and existing students and apprentices on course information, entry requirements and progression routes.
- Provide initial information, advice and guidance on course fees and funding.
- Work alongside Curriculum Managers and other key stakeholders to oversee the effective management and co-ordination of all aspects of the admissions process.
- Support apprenticeship recruitment and progress in learner applications and enrolments so that they are ready to be handed over to the delivery teams for induction and enrolment. This includes working with employers to ensure key documentation associated with enrolment is processed and signed.
- Provide an interface between business development staff and other cross-college departments, ensuring communication, reporting and data management is highly effective.
- Carry out continual quality checks and reporting to support the area in continual improvement.
- Analyse data and reports to ensure the effective administration of all applications to the College and ensure effective use of the student support fund.
- Provide effective customer service to all stakeholders, dealing with enquiries both face to face, by telephone and e-mail in line with service level agreements. This includes working on the main college reception and student service reception on a rota basis.
- Provide regular updates and reports on enquiries, applications and student support fund data.
- Refer new and existing students and apprentices for appropriate careers, information, advice and guidance and apprenticeship advice where appropriate.
- Work within a multi-functional team, working flexibly to meet individual customer needs.
- Attend and support all internal and external events promoting the college as the outstanding provider of choice.
- Maintain a range of administrative systems and records relating to college students, apprentices and employers.
- Respond to all internal and external requests for information from students, staff, parents, employers and other stakeholders in a timely manner.
Where you'll work
Infirmary Road
Chesterfield
Derbyshire
S41 7NG
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
CHESTERFIELD COLLEGE
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
An apprenticeship allows you to earn a wage, gain valuable work experience and industry-specific competence.
You will be expected to work towards the Business Administrator Level 3, with support from your employer and the Chesterfield College Group.
Requirements
Essential qualifications
GCSE in:
- English (grade 4/C or above)
- Maths (grade 4/C or above)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Analytical skills
- Logical
- Team working
- Initiative
Other requirements
An offer of employment at Chesterfield College will be subject to an Enhanced Disclosure carried out by the Disclosure and Barring Services.
About this employer
Working at Chesterfield College means you join a team which is aspirational, driven and passionate about doing the very best for our learners and employers. Our learners are at the centre of all we do inspiring our mission statement “Inspiring futures, changing lives” and this extends to our colleagues as well.
https://www.chesterfield.ac.uk/ (opens in new tab)
Company benefits
Chesterfield College is an outstanding place to work and has superb staff benefits including a voucher discount scheme, cycle to work, healthcare plan and access to an Employee Assistance Programme.
After this apprenticeship
Potential employment on completion of the apprenticeship for the right candidate or progression to a higher level qualification.
Ask a question
The contact for this apprenticeship is:
CHESTERFIELD COLLEGE
Alyce Hunt
hunta@chesterfield.ac.uk
01246 500681
The reference code for this apprenticeship is VAC1000340758.
Apply now
Closes in 21 days (Friday 26 September 2025 at 11:59pm)
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