Business Admin Apprentice
Make UK
Dronfield (S18 8PW)
Closes in 21 days (Friday 26 September 2025 at 11:59pm)
Posted on 5 September 2025
Contents
Summary
We are looking for a proactive and organised individual to provide essential administrative support to our Membership and Events teams. This role is key to ensuring the smooth operation of our day-to-day activities, contributing to a positive experience for our members and event participants.
- Wage
-
£18,000 a year
- Training course
- Business administrator (level 3)
- Hours
-
Monday - Friday, between 9.00am -5.00pm.
37 hours 30 minutes a week
- Start date
-
Monday 29 September 2025
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Process new membership applications, upgrades/downgrades, and resignations in a timely and accurate manner.
- Generate and issue invoices for new memberships and annual renewals.
- Maintain accurate and up-to-date member records within the CRM system and on the member platform.
- Assist with the onboarding process for new members, including welcome communications and introductory materials.
- Handle member queries via phone and email, ensuring a professional and helpful response at all times.
- Support Membership Managers with day-to-day administrative tasks and ad-hoc requests.
- Provide admin support across a variety of MakeUK Defence events such as webinars, Meet the Buyer sessions, and the annual MakeUK Defence Summit and Dinner.
- Manage event bookings and registrations, ensuring all attendee information is recorded and communicated accurately.
- Respond to event-related enquiries and provide clear, timely information to participants and stakeholders.
- Assist in the preparation of event materials, such as delegate lists, name badges, and joining instructions.
- Attend selected events to provide onsite support, including registration, delegate coordination, and general assistance as needed.
- Help gather and input post-event feedback and support follow-up communications.
- Ensure CRM and internal databases are kept current, accurate, and compliant with data protection regulations.
- Identify opportunities for process improvements in administration workflows and customer service.
Where you'll work
8 Patterdale Close
Dronfield Woodhouse
Dronfield
S18 8PW
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
ZENITH PEOPLE LIMITED
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
- This is a fully work-based programme. You will get allocated time to complete your apprenticeship work and also receive regular meetings with your training provider
- You will be studying the L3 Business Administrator apprenticeship standard over an 18-month period.
- Remote work. May be asked to travel to the office for check-ins and reviews. Dronfield, S18 8PW
Requirements
Essential qualifications
GCSE in:
- English (grade 4)
- Maths (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Administrative skills
- Number skills
- Analytical skills
- Team working
About this employer
Make UK Defence is a national not-for-profit, member owned defence trade association, part of Make UK the manufacturers' organisation. We champion and support the UK's innovative and diverse defence supply chain.
After this apprenticeship
- Potential full-time position upon completion of the apprenticeship for the right candidate. Internal progression in the organisation is available when the opportunity arises.
Ask a question
The contact for this apprenticeship is:
ZENITH PEOPLE LIMITED
Ian Wilkinson
ianwilkinson@zenithtraining.org.uk
01919171097
The reference code for this apprenticeship is VAC1000340749.
Apply now
Closes in 21 days (Friday 26 September 2025 at 11:59pm)
Sign in with your GOV.UK One Login to apply.