HR support apprentice for busy Solihull Healthcare Partnership based in Shirley & Solihull.
SOLIHULL HEALTH PARTNERSHIP
Solihull (B90 2LW)
Closes in 14 days (Friday 19 September 2025 at 11:59pm)
Posted on 5 September 2025
Contents
Summary
This is a fantastic opportunity to begin a career in Human Resources. As an HR support apprentice within Solihull Healthcare Partnership, you will be supporting the team in handling day to day queries and providing human resources advice ranging from recruitment through to retirement across our seven GP surgeries.
- Wage
-
£14,722.50 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- HR support (level 3)
- Hours
-
37.5 hours per week, working Monday to Friday between 9am to 5pm
37 hours 30 minutes a week
- Start date
-
Monday 22 September 2025
- Duration
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1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
1. General administration support to the Human Resources team:
- Preparation of letters to staff
- Filing and archiving
- Organisation and general housekeeping of SharePoint folders
- Recruitment related administration (updating job sites, updating adverts, preparation of interview documentation, scheduling of interviews, booking rooms, assisting with right to work checks)
- Assist with onboarding and offboarding of staff
- General housekeeping of the HR Software system
- Any other administrative tasks appropriate to the role
2. Administration of staff training records:
- Responsible for setting up new starters on the HR Software system and sending access information and instructions for completion
- Following up with staff members to complete or renew their training activities, diarising further follow-up and follow through until completed
- Escalate cases where staff members are not completing necessary training
- Assisting staff with uploading of certificates of training to the HR Software system
- Assisting staff with training questions - responding in a timely and professional manner
- Uploading training attendance lists to the HR Software system
- Sending out training resources and post-training feedback surveys
3. Assisting with the administration of payroll:
- Assist the HR Team with the administration of payroll
- Processing starters and leavers on HR Software/Payroll systems
- Entering data (e.g. hours worked, changes to salaries) into the payroll system
- Responsible for accurate record keeping in accordance with compliance and audit requirements
- Resolving queries from staff or escalating queries to the relevant person
- Ensure the procedures relating to employment law are followed, in accordance with GDPR and data handling procedures
4. General Duties:
- Uphold and demonstrate the values and expected staff behaviours of SHP in working towards achieving the SHP vision
- Committed to working as part of a team, and in collaboration with the wider SHP staff team
- Ensure compliance with all SHP policies and procedures, including but not limited to health & safety, GDPR, financial and HR
- Complete all mandatory training and any other training and supervision sessions identified as beneficial to the job role or post holder when required
- Promote the SHP equality, diversity & inclusion, wellbeing and sustainability agendas, embedding principles within all relevant aspects of the role to ensure SHP aspirations to be socially responsible and supportive
- Make decisions within the defined level of responsibility
- Effectively communicate with SHP staff and relevant external stakeholders
- Undertake other duties that may be assigned by SHP, as might reasonably be expected within the post
Where you'll work
287 Haslucks Green Road
Shirley
Solihull
B90 2LW
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
SOLIHULL COLLEGE AND UNIVERSITY CENTRE
Training course
HR support (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Service Delivery: Delivers excellent customer service on a range of HR queries and requirements, providing solutions, advice and support primarily to managers. Builds managers’ expertise in HR matters, improving their ability to handle repeated situations themselves where appropriate. Uses agreed systems and processes to deliver service to customers. Takes the initiative to meet agreed individual and team KPIs in line with company policy, values, standards. Plans and organises their work, often without direct supervision, to meet commitments and KPIs.
- Problem Solving: Uses sound questioning and active listening skills to understand requirements and establish root causes before developing HR solutions. Takes ownership through to resolution, escalating complex situations as appropriate.
- Communication & Interpersonal: Deals effectively with customers/colleagues, using sound interpersonal skills and communicating well through a range of media eg phone, face to face, email, internet. Adapts their style to their audience. Builds trust and sound relationships with customers. Handles conflict and sensitive HR situations professionally and confidentially.
- Teamwork: Consistently supports colleagues /collaborates within the team and HR to achieve results. Builds/maintains strong working relationships with others in the team and across HR where necessary.
- Process Improvement: Identifies opportunities to improve HR performance and service; acts on them within the authority of their role. Supports implementation of HR changes/projects with the business.
- Managing HR Information: Maintains required HR records as part of services delivered. Prepares reports and management information from HR data, with interpretation as required.
- Personal Development: Keeps up to date with business changes and HR legal/policy/process changes relevant to their role. Seeks feedback and acts on it to improve their performance and overall capability.
Training schedule
Training will be provided by CIPD platinum training provider Solihull College, and an assessor will be allocated to support you. Coaching in the workplace, on teams as well as scheduled taught sessions at the Solihull campus and time spent training will be part of the agreed working hours. At the end of your training, you will complete a consultative project and professional discussion to gain a level 3 HR support apprenticeship and a CIPD Foundation Certificate in People Practice.
More training information
The apprentice will attend Blossomfield Campus in Solihull for one day a week for face-to-face taught sessions term time only. Remaining off the job learning hours will be spent completing assignments and projects as required.
Requirements
Essential qualifications
GCSE in:
- English (grade 4 or above)
- Maths (grade 4 or above)
Desirable qualifications
A Level in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Logical
- Team working
- Initiative
- Non judgemental
- Patience
- Work well with people
- Show empathy and understanding
Other requirements
We may close the vacancy early dependant on the number of applicants received.
About this employer
Solihull Healthcare Partnership (SHP) provides NHS GP services to over 57,000 patients through seven surgeries across Solihull. SHP’s vision is to provide local care to patients, forging a strong relationship between our multidisciplinary team within our healthcare centres and patients whilst at the same time benefiting from being part of a larger organisation. We have a centralised management team that support our GP practices providing services such as HR, IT, finance, and governance.
https://solihullhealthcarepartnership.nhs.uk/ (opens in new tab)
Company benefits
25 days annual leave plus bank holidays Eligible for NHS pension and Blue Light card
After this apprenticeship
There may be an opportunity for further training and development.
Ask a question
The contact for this apprenticeship is:
SOLIHULL COLLEGE AND UNIVERSITY CENTRE
Elaine Reeves
apprenticeships@solihull.ac.uk
0121 6787181
The reference code for this apprenticeship is VAC1000340747.
Apply now
Closes in 14 days (Friday 19 September 2025 at 11:59pm)
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