Business Administration Level 3 Apprenticeship
Caremark Chelmsford
Dunmow (CM6 1XJ)
Closes in 8 days (Friday 19 September 2025 at 11:59pm)
Posted on 10 September 2025
Contents
Summary
As a Level 3 Business Administrator, you'll support all areas of a dynamic and friendly business, specialising adult social care across Uttlesford. The role will essentially be focused on the high-profile business administration such as managing emails, answering phone calls, corresponding with customers, staff and medical professionals.
- Wage
-
£13,741 to £22,222.20, depending on your age
National Minimum Wage
- Training course
- Business administrator (level 3)
- Hours
-
Standard working week is Monday to Friday 9:30am - 5.30pm with a 1-hour lunch break.
Annual Leave - Statutory holiday entitlement applies.
Hourly rate ranging from £7.55-£10ph, Depending on age and experience.
35 hours a week
- Start date
-
Friday 26 September 2025
- Duration
-
1 year 9 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
This role plays a crucial part of the day to day running of the business, working within a friendly team in Dunmow Essex.
Key Responsibilities:
To meet time sensitive deadlines and meet the expectations of colleagues
Planning & Organisation:
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines
- Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace
- Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment
- Manages resources e.g. equipment, customer home files
- Organises meetings and events, takes minutes during meetings and creates action logs as appropriate
- Assisting with preparations for Training and Open Days
- Provide office support to Registered Manager & the company Directors
HR:
Assisting with HR duties via the current HR system
General Office duties:
Dealing with Incoming Customers/Clients/Supplier enquiries via email and telephone, backing up all departmental incoming calls and enquiries as and when necessary
Where you'll work
Unit 4
Flitch Industrial Estate, Chelmsford Road
Dunmow
CM6 1XJ
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
ESSEX COUNTY COUNCIL
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
Business Administrator Level 3.
Requirements
Essential qualifications
GCSE in:
- English (grade C/4)
- Maths (grade C/4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- Attention to detail
- Organisation skills
- Non judgemental
- Patience
- Conversant with Microsoft
- Customer service experience
- Time Keeping
- Social Skills
Other requirements
This role is working within an open office environment and closely with other members of the team including management and Directors. The role will involve relatively long periods of the working day working with computer equipment.
About this employer
Caremark Chelmsford & Uttlesford is a trusted domiciliary care provider based in Dunmow. Established over 16 years ago, we have been proudly supporting people to live independently in their own homes for more than a decade and a half. We deliver personalised care and support 7 days a week, 365 days a year, and are proud to be a Tier 1 provider for Essex County Council, recognised for our high-quality, reliable, and compassionate care across the community.
https://www.caremark.co.uk/chelmsford-uttlesford/ (opens in new tab)
After this apprenticeship
The company is proud of its long-term employment history offering an Ideal opportunity for a candidate who is looking for long term employment beyond the term of an apprenticeship.
Ask a question
The contact for this apprenticeship is:
ESSEX COUNTY COUNCIL
Alice Doherty
chelmsford@caremar.co.uk
The reference code for this apprenticeship is VAC1000340712.
Apply now
Closes in 8 days (Friday 19 September 2025 at 11:59pm)
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