Customer Service Administrator Apprenticeship

RENUVO LIMITED

Tamworth (B78 2EX)

Closes in 21 days (Friday 26 September 2025 at 11:59pm)

Posted on 5 September 2025

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Summary

Customer service support, Key account management, Reports on outstanding breakdowns, Documentation and Record keeping, Booking engineers for customer breakdowns. This is an excellent opportunity to work with a good company who will train you and you will get a Business Admin level 3 qualification and a role at the end of the apprenticeship.

• Wage:

  £14,722.50 for your first year, then could increase depending on your age

  National Minimum Wage rate for apprentices

  Check minimum wage rates (opens in new tab)

  If overtime is required , you will be paid for overtime.

• Training course: Business administrator (level 3)
• Hours: Monday to Friday 08.00am till 4.00pm or 09.00am till 5.00pm, flexible to suit the learner.

  37 hours 30 minutes a week

• Start date:

  Monday 29 September 2025

• Duration:

  1 year 6 months

• Positions available:

  1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

• Provide exceptional customer service to clients and tenants, addressing inquiries and resolving issues promptly and professionally
• Maintain a positive and professional demeanour while interacting with customers, ensuring a high level of satisfaction
• Serve as the primary point of contact for assigned key accounts, building and maintaining strong relationships with clients
• Understand the specific needs and requirements of key accounts, ensuring that services are tailored to meet their expectations
• Regularly communicate with key account clients to provide updates on service delivery, address concerns, and gather feedback
• Reporting on outstanding breakdowns
• Gas servining compliance
• Booking gas safety checks
• Communicating with tennants
• Documentation and record keeping

Where you'll work

Unit 1 Kingsbury Link
Trinity Road
Kingsbury
Tamworth
B78 2EX

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

JUNIPER TRAINING LIMITED

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

• Business Administrator Level 3
• On the job training
• Training will be provided with Juniper training with a skills coach on line interactive classroom

More training information

• Monthly workshops with the training provider throughout the apprenticeship
• Online workshops

Requirements

Essential qualifications

GCSE in:

• English (grade 4)
• Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Administrative skills
• Number skills
• Logical
• Team working
• Initiative
• Non judgemental
• Patience
• Compassionate

Other requirements

You will need to drive because of the location of the role. We are looking to recruit a person with excellent customer service ad PC skills, a good telephone manner, be patient and understanding. Also be committed to the apprenticeship.

About this employer

A family run and customer focussed company specialising in sustainable and efficient heating solutions. Renuvo started in 2010 as an initiative to meet the needs of an increasing demand for renewable energy heating solutions. As gas and oil heating specialists, Renuvo became one of the first registered installers who were able to offer its clients Air and Ground source heating along with Biomass, Solar PV + Battery Storage and Solar Thermal. This provided access to large amounts of government funding, helping our customers to reduce capital costs as well as their carbon footprint.

https://renuvo.co.uk/ (opens in new tab)

Company benefits

20 days plus 8 statutory days.

After this apprenticeship

• Full-time customer service administrator position with the company
• Team leader

Ask a question

The contact for this apprenticeship is:

JUNIPER TRAINING LIMITED

Angela Gordon

angela.gordon@junipertraining.co.uk

The reference code for this apprenticeship is VAC1000340699.

Apply now

Closes in 21 days (Friday 26 September 2025 at 11:59pm)

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