Customer Service Apprentice
CITY HEALTH CARE PARTNERSHIP CIC
Hull (HU3 4AE)
Closes in 14 days (Friday 19 September 2025 at 11:59pm)
Posted on 4 September 2025
Contents
Summary
To provide an administrative function in order to support the City Health Care Partnership CIC (CHCP) student coordination team in the provision of arranging student placements across the organisation.
- Wage
-
£14,722.50 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Customer service practitioner (level 2)
- Hours
-
Monday to Friday 8am - 4pm.
37 hours 30 minutes a week
- Start date
-
Monday 29 September 2025
- Duration
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1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
This is great opportunity to work within a dedicated team of colleagues, who are central to developing our colleagues within the organisation and providing training to external providers.
DUTIES & RESPONSIBILITIES
- To take incoming phone calls, review and action emails before passing information to the relevant colleagues, departments and the public/external contacts
- Provide a great level of customer service amongst colleagues and customers/clients during all required interactions
- To attend & contribute towards team meetings
- To accurately record information via the use of bespoke computer software, mainly ESR and PARE
- To actively problem solve against all incoming queries/tasks and delegate where required to a senior member of staff
- Arrange external and internal meetings, including training sessions as requested
- To assist with developing & maintaining resources, i.e. publicity materials, coordinating, photocopying and electronically relevant information for careers fairs, etc.
- To use office equipment in an appropriate manner, reporting any faults following recognised organisational procedures
- Assist with the logging of student placement details
- Collating student hours by contacting relevant teams and recording in an accurate, timely manner
- To input data into a computerised system, mainly Excel
- Text processing as necessary to the role
- To contribute to the maintenance of accurate and up-to-date filing systems
- Any other admin support required for the team leader and Practice Learning Facilitators (PLF’s)
Where you'll work
5 Beacon Way
Hull
HU3 4AE
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
HULL COLLEGE
Training course
Customer service practitioner (level 2)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
Training schedule
Requirements
Essential qualifications
GCSE in:
- English (grade 4 or above)
- Maths (grade 4 or above)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Team working
- Initiative
About this employer
We provide over 50 diverse services in community settings, from palliative care to psychological wellbeing, urgent care to dental services and many more. We employ over 2000 people. Through our charity, City Health Care Partnership Foundation, we give extra support to the communities we work in by offering small grants to voluntary and community groups who are helping to improve local health and wellbeing. Our recent Social Return on Investment audit showed a return of £55 for every £1 spent and our Friends and Family Test results show that around 96% of all respondents would recommend our services. Mission Delivering high quality, safe health and care services that are personally responsive, caring, respectful and inclusive of all Through colleagues who are competent and motivated in their roles to deliver the above with compassion and in an effective, productive and adaptable way Supported by an organisation that is both commercially and socially responsible in its intent and which is seen externally as a valuable partner in improving wider community outcomes. Values Service and excellence Equality, diversity and inclusion Creativity and innovation Co-operation and partnership City Health Care Partnership CIC (CHCP CIC), previously NHS Hull provider services, officially formed on 1 June 2010 as an independent health services provider separate to the commissioning organisation, NHS Hull. We work as part of the NHS family in a similar way to GPs, dentists and pharmacies.
https://www.chcpcic.org.uk/ (opens in new tab)
Disability Confident
A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.
You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.
After this apprenticeship
The potential of full-time employment.
Ask a question
The contact for this apprenticeship is:
HULL COLLEGE
The reference code for this apprenticeship is VAC1000340583.
Apply now
Closes in 14 days (Friday 19 September 2025 at 11:59pm)
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