Payroll Administrator Apprentice
Zip Up Plc
Darlington (DL1 4PZ)
Closes in 23 days (Sunday 28 September 2025 at 11:59pm)
Posted on 4 September 2025
Contents
Summary
Working as part of our Group Payroll Team, you will play a key role in a fast-paced environment, supporting our Group Payroll manager with all aspects of payroll processing and administrative tasks while ensuring accuracy and timely payment at all times.
- Wage
-
£20,000 a year
- Training course
- Payroll administrator (level 3)
- Hours
-
Monday to Friday, 9.00am to 5.00pm, shifts.
37 hours 30 minutes a week
- Start date
-
Friday 10 October 2025
- Duration
-
1 year 8 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
As a Payroll Administrator Apprentice, you’ll build and maintain relationships by working collaboratively with colleagues and internal departments, while ensuring payroll processes are followed and administrative tasks are completed daily. Supporting thw whole payroll team, learning to deliver 13 different payrolls for 6,500 employees across the UK, initially picking up admin tasks, eventually taking ownership of running their own payrolls, additional training could be provided through recognised payroll training provider (payroll centre).
Collation and input of new starters, leavers, transfers, pay related changes, absence, and variable payments. Input and reconciliation of the monthly payrolls. Process colleague benefits including salary sacrifice and net deductions via third party provider. Process tax code changes via P45, new starter declarations and HMRC gateway notifications. General ad hoc admin. Telephone Calls. Email queries. Analysing data.
Where you'll work
Northgate
Lingfield Way
Darlington
DL1 4PZ
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
MBKB LTD
Training course
Payroll administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- gather, analyse and process payroll data and information
- resolve different types of queries that may be presented from payroll customers such as employees, clients, management, explaining and documenting responses
- deal with complaints, following processes and escalating complex situations
- meet client or customer needs in line with service level agreements
- provide customer service using agreed systems and processes, taking ownership for work applying agreed processes for checking
- adhere to deadlines and process schedules both internal and statutory, mitigating the impact on the business, employees and clients of deadlines not being met by reprioritising tasks when dealing with conflicting or changing demands
- select appropriate media for communication etc recognising the advantages and risks related to each method
- escalate concerns relating to deadlines in a timely manner, suggesting solutions
- use the appropriate communication media for each stakeholder for each situation. Examples may include ‘phone, face-to-face, email and letters, communicating and engaging professionally, accurately and appropriately, respecting the principles of data protection and confidentiality
- Build and maintain trust and sound relationships with stakeholders to deliver quality payroll services
- develop and maintain strong working relationships with team colleagues, supporting and collaborating to achieve results, seeking advice when appropriate within parameters of the role
- use computerised payroll software and spreadsheet packages such as MS Excel
- use systems and processes to support the payroll function. Examples may include the provision of accounting information and the Real Time Information submissions to His Majesty's Revenue and Customs (HMRC)
- gather, analyse and process payroll data and information
- resolve different types of queries that may be presented from payroll customers such as employees, clients, management, explaining and documenting responses
- deal with complaints, following processes and escalating complex situations
- meet client or customer needs in line with service level agreements
- provide customer service using agreed systems and processes, taking ownership for work applying agreed processes for checking
- adhere to deadlines and process schedules both internal and statutory, mitigating the impact on the business, employees and clients of deadlines not being met by reprioritising tasks when dealing with conflicting or changing demands
- select appropriate media for communication etc recognising the advantages and risks related to each method
- escalate concerns relating to deadlines in a timely manner, suggesting solutions
- use the appropriate communication media for each stakeholder for each situation. Examples may include ‘phone, face-to-face, email and letters, communicating and engaging professionally, accurately and appropriately, respecting the principles of data protection and confidentiality
- Build and maintain trust and sound relationships with stakeholders to deliver quality payroll services
- develop and maintain strong working relationships with team colleagues, supporting and collaborating to achieve results, seeking advice when appropriate within parameters of the role
- use computerised payroll software and spreadsheet packages such as MS Excel
- use systems and processes to support the payroll function. Examples may include the provision of accounting information and the Real Time Information submissions to His Majesty's Revenue and Customs (HMRC)
Training schedule
A 100% tailored training and assessment program will be delivered to support you throughout your Apprenticeship, (21 months including endpoint assessment) topics covered include:
- Business and Customer Awareness
- Payroll Core
- Pensions
- Technical Payroll
- Regulations and Compliance
- Systems and Processes
- Planning and Prioritisation
- Analysis skills
- Using Systems and Processes
- Producing Quality and Accurate Information and Reports
You may need to complete Level 2 Maths and English Functional skills (if you cannot evidence prior grades).
Requirements
Essential qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Problem solving skills
- Administrative skills
- Number skills
About this employer
We offer mobility solutions to business and personal customers across a broad range of areas from vehicle rental and fleet management to accident management, vehicle repairs, service and maintenance. The mobility landscape is changing, becoming ever more connected and ZIGUP uses its knowledge and expertise to guide customers through the transformation, whether that is more digitally connected solutions or supporting the transition to lower carbon mobility through providing EVs, charging solutions and consultancy. ZIGUP supports its customers through a network and diversified fleet of approx. 130,000 owned and leased vehicles, supporting over 700,000 managed vehicles, with over 175 branches across the UK, Ireland and Spain and a specialist team of over 7,500 employees. Our strength comes not only from our breadth of our award-winning solutions, but from our extensive network reach, our wealth of experience and continual focus on delivering an exceptional customer experience. This operational scale and reach provides significant benefits for our customers across a broad range of services, and offers a unique integrated platform and solutions for customers increasingly outsourcing their vehicle management needs.
After this apprenticeship
Permenant payroll administarator contract after succesful completetion of apprenticeship.
Career within payroll, developing into management/specialist roles.
Ask a question
The contact for this apprenticeship is:
MBKB LTD
Nicki Bevan
recruit@mbkbgroup.com
The reference code for this apprenticeship is VAC1000340536.
Apply now
Closes in 23 days (Sunday 28 September 2025 at 11:59pm)
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