Student Voice Advocate Apprentice
The Oldham College
Greater Manchester (OL9 6AA)
Closes in 28 days (Friday 3 October 2025 at 11:59pm)
Posted on 4 September 2025
Contents
Summary
Through monitoring, reporting & analysing staff and student enquiries you will support the effective delivery of key functions within the Quality department to improve levels of user satisfaction. Design and deliver tracking systems for the maintenance of an outstanding user experience.
- Wage
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£22,875 a year
- Training course
- Business administrator (level 3)
- Hours
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Monday to Friday, 8.30am - 5.00pm.
36 hours a week
- Start date
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Monday 6 October 2025
- Duration
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1 year 6 months
- Positions available
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1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
To undertake projects which improve areas of the user experience – documenting processes and verifying compliance as required.
Support the SMT in the collation of data relating to KPIs that sit outside the student record system – working with Student Services as required.
Working across the departments, to coordinate effective support for academic colleagues in discharging responsibilities effectively.
Providing front-facing advice, guidance and support to users of the department’s services to drive improvement in satisfaction with the service.
Work flexibility, under the guidance of Managers and Analysts to ensure that peak periods of activity are effectively supported particularly relating to award and progression activities.
Play an active part in the development of procedures and processes – utilising data, business intelligence and feedback to achieve the department to meet its KPIs.
- To review the content of shared inboxes – tracking volume and content of enquiries against agreed KPIs.
- To manage informal enquiries, providing a front-face for the department at information and open days – providing advice and guidance as appropriate to staff and students, including – but not limited to, directing them to sources of advice and guidance and highlighting issues to relevant staff within the department.
- To ensure that all enquiries are captured and responded to within appropriate timeframes.
- To work in partnership with the line manager to identify informal concerns – seeking to resolve problems in a timely fashion and reduce the volume of formal complaints and appeals.
- To administer formal complaints and monitor the investigations in a timely manner.
- To administer and monitor the student survey, at three points per year.
- To conduct learner focus groups and gain valuable feedback on the college’s study programmes, adult courses and apprenticeships.
- To conduct employer focus groups and gain valuable feedback on learner experience.
- To assist with analysis of survey data and provide to curriculum colleagues.
- To produce ‘you said, we did ‘ materials for curriculum colleagues.
Where you'll work
Rochdale Road
Oldham
Greater Manchester
OL9 6AA
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
THE OLDHAM COLLEGE
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
Off the job training will be provided by Oldham College one day a week.
Requirements
Essential qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Non judgemental
- Patience
Other requirements
You will need to successfully pass a DBS check.
About this employer
Oldham College was established in 1893 after a donation from the Platt family, a famous textile machinery manufacturer. Today, the College offers an extensive range of qualifications in a variety of areas including digital and creative, performing arts and media, financial and professional services, sport, travel and public services, construction and the built environment, caring professions plus retail and commercial. Vocational education is more important than ever with businesses wanting to take on new staff with the right skills and knowledge to work in their sector. We work closely with employers to ensure we are providing courses and developing students in sectors that are relevant, growing and have lots of opportunities. These employers contribute to the development of our curriculum and help in other ways such as providing work experience, master classes, workshops and much more.
After this apprenticeship
Full time position on successful completion of the apprenticeship.
Ask a question
The contact for this apprenticeship is:
THE OLDHAM COLLEGE
Deborah Wynn
deborah.wynn@oldham.ac.uk
0161 785 3586
The reference code for this apprenticeship is VAC1000340534.
Apply now
Closes in 28 days (Friday 3 October 2025 at 11:59pm)
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