Business Administration Apprentice

HEART OF ENGLAND TRAINING LTD

RUGBY (CV21 1FD)

Closes in 20 days (Thursday 25 September 2025 at 11:59pm)

Posted on 4 September 2025

---

Summary

As an Administration Apprentice, you will be working at the heart of our company, the head office in Rugby, where you will be part of the office administration team. Your role will ensure the smooth running of the head office and aid the staff and academies to meet agreed targets and requirements as set within the company's business plan.

• Wage:

  £14,722.50 for your first year, then could increase depending on your age

  National Minimum Wage rate for apprentices

  Check minimum wage rates (opens in new tab)

  Starting salary of £7.55 per hour to be reviewed after initial 6-month probationary period.

• Training course: Business administrator (level 3)
• Hours: Monday – Friday, 9.00am – 4.30pm – occasional requirement to work additional hours.

  37 hours 30 minutes a week

• Start date:

  Friday 10 October 2025

• Duration:

  1 year 6 months

• Positions available:

  1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

• You will be responsible for ensuring accurate data is uploaded and maintained on our company's management information system
• You will also be required to carry out quality checks to certify the accuracy of both paper and electronic records
• You will regularly produce reports from our management information system, which will be distributed throughout the company
• You will take part in the learner registration and certification process communicating with awarding bodies
• You will need to provide reception cover when necessary, which will involve operating a small switchboard, greeting visitors, setting up rooms for meetings and events, and distributing incoming and outgoing post. Good customer service skills are essential
• You will on a daily basis, carry out other general office duties such as letter writing, photocopying, scanning and filing
• You will be enrolled on one of our apprenticeship programmes, completing a business administration qualification

Where you'll work

SUITE 1
ELEVEN ARCHES HOUSE
LEICESTER ROAD
RUGBY
CV21 1FD

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

HEART OF ENGLAND TRAINING LIMITED

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

You will be working towards a Level 3 Business Administration qualification. 

• You may also need to work towards Level 2 Functional Skills in maths and English if not achieved prior
• All training will be provided remotely via Teams, during paid working hours

Requirements

Desirable qualifications

GCSE in:

• English (grade 4)
• Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Presentation skills
• Administrative skills
• Number skills
• Analytical skills
• Logical
• Team working
• Creative
• Initiative
• Non judgemental
• Patience
• Physical fitness

Other requirements

This role will require a commitment to safeguarding and the post holder will undergo training for health & safety, safeguarding, prevention and EDI (Equality, Diversity and Inclusion) and GDPR.

About this employer

Heart of England Training is a private training provider established in 1971. We offer a carefully constructed portfolio of apprenticeships for businesses, schools and hairdressing/beauty salons. As well as this we also offer: 16-19 education programmes for young people in hairdressing, beauty therapy and sport; Pre-16 provisions with schools; Loan/privately-funded commercial courses including CAVA (assessors and internal quality assurance qualifications) Education and training qualifications.

https://hoet.co.uk/heart-of-england-training-about-us/ (opens in new tab)

Company benefits

We will offer you full training and support. 33 days holiday allowance (FT inc bank holidays) rising to 38 days. Health care scheme Company pension scheme Christmas shutdown Annual company events

After this apprenticeship

• It is hoped but not guaranteed that a full offer of employment can be offered to the learner at the end of their apprenticeship. We will discuss opportunities within the business with you. 

Ask a question

The contact for this apprenticeship is:

HEART OF ENGLAND TRAINING LIMITED

Louisa Barby

Apprenticeshiprecruitment@hoet.co.uk

01788568425

The reference code for this apprenticeship is VAC1000340482.

Apply now

Closes in 20 days (Thursday 25 September 2025 at 11:59pm)

Sign in with your GOV.UK One Login to apply.