Business Administrator Apprenticeship

SUNDERLAND CARE AND SUPPORT LIMITED

Sunderland (SR2 9TQ)

Closes on Friday 17 October 2025

Posted on 4 September 2025

---

Summary

Sunderland Care and Support are recruiting an apprentice Business Administrator to work within the training department, helping with the day-to-day administration duties.

• Wage:

  £14,526.20 a year

  Check minimum wage rates (opens in new tab)

• Training course: Business administrator (level 3)
• Hours: Monday - Friday (times to be agreed).

  37 hours a week

• Start date:

  Monday 20 October 2025

• Duration:

  1 year 6 months

• Positions available:

  1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

As our apprentice, your key duties and responsibilities will be: 

• Logging information on to the company matrix 
• Pulling report from virtual platforms 
• Updating information and creating reports 
• Developing and maintaining spreadsheets 
• Training reminders 
• Working as part of a team 
• Liaising with external providers 
• Undertake any other duties that are relevant to the job role

Where you'll work

Claymere Road
Leechmere Industrial Estate
Sunderland
SR2 9TQ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

CITY OF SUNDERLAND COLLEGE

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

Requirements

Essential qualifications

GCSE or equivalent in:

• English (grade 4-9)
• Maths (grade 4-9)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Able to multi task
• Able to use email
• Can do attitude
• Friendly
• Helpful manner
• Team work
• Use spreadsheets
• Word processing

About this employer

Sunderland Care and Support are a local authority trading company established by Sunderland City Council. We are responsible for delivering a range of social care, health and support services to residents across the city of Sunderland and in the region.

After this apprenticeship

The possibility of a full-time position on the successful completion of the apprenticeship.

Ask a question

The contact for this apprenticeship is:

CITY OF SUNDERLAND COLLEGE

The reference code for this apprenticeship is VAC1000340476.

Apply now

Closes on Friday 17 October 2025

Sign in with your GOV.UK One Login to apply.